Customer Reliability Engineer Jobs

Role: Customer Reliability Engineer

Location: Remote

Duration: Long Term Contract

Client: AT&T

We are looking for candidates to join our team as Customer Reliability Engineer and work on the project related to development and support of client software for modern video streaming service for one of the largest TV providers in the US.

Responsibilities:

• Support releases activities and production environment testing
• Effective collaboration with internal and external customers and stakeholders.
• Document the details of incident, root cause, resolution and solution.
• Continuously improve production incident response and triage practices by implementing best SRE practices
• Perform deep dives into both client and systemic reliability issues
• Be a part of an on-call rotation for responding to customer-facing emergencies.
• Participate in planning, standups, and retrospective meetings to prioritize and understand reliability practices
• Be the central point of contact on the health of client applications to increase product reliability and organizational efficiency
• Improve client reliability through root cause analysis, blameless postmortems, and using code guard rails to prevent problem recurrence
• Participate in reviews and operational readiness for client releases
• Hold frequent lesson learned events and update documents on how-to's and best practices

Mandatory Skills Description:

• Significant expertise in modern client development methodologies and enterprise software platforms
• Practical knowledge of various aspects of client design, coding and analysis
• Advanced knowledge of at least one of these programing languages: React, React Native (Or JavaScript in general), Java, Kotlin
• Strong communication skills, ownership, and drive
• Ability to deep dive in existing architecture and implementation to assist in solving problems
• Solid understanding of client designs, including multi tier & multi tenancy frameworks.
• Strong passion in diagnosis software and distributed systems.
• Previous experience with mobile applications development.

Nice-to-Have Skills:

• Experience working with Agile development technologies.
• Bachelor's degree in computer engineering or computer science.