• Assumes additional responsibilities as required.
• Overseeing, Nurturing and Growing relationships with customers handled by the Team
• Resolving Customer Complaints or Issues quickly and efficiently
• Collaborates in the development of marketing and product plans for Loadbanks, including the necessary strategy and tactics to achieve product objectives.
• Indicates product improvements and replacements as dictated by changes in customer requirements, feedback from quality assurance, and competitive actions. Attends and participates in Post implementation Audits on a regular basis.
• Provides regular updates to Management about Customer Engagement Activities
• Directs, manages, and mentors Applications Engineering and Customer Service Groups so they can fulfill customer needs.
• Building and Maintaining Profitable relationships with Key Customers
• Becomes principal promoter of CRM Tools/Programs to help execute Customer Needs speedily and efficiently.
• Participates in Order Review Meetings to monitor product status and help coordinate proper project implementation.
• Coordinates price negotiations, product knowledge, technical assistance, and other business activities with field sales offices and customers.
• Coordinates with engineering, product management, project management and field sales to develop product specifications to meet customer and industry requirements.
• Participates in customer meeting both internally and externally as necessary, providing presentations and documentation for Loadbank Portfolio
• Keeps technically abreast of changes, advancements, and/or improvements within area of assignment or discipline, incorporating these improvements where applicable.
• Keeping Customers aware of Loadbank Product information, Digital Tools and Processes while ensuring Company is Easy To Do Business With, so we can grow relationship and sales

Specific Skills: