Customer Engagement Manager Jobs

Role: Customer Engagement Management/Delivery

Location: Tampa, FL (Onsite)

Who are we looking for?

• The Individual should be passionate about technology, experienced in developing and managing cutting edge technology business.
• A senior professional having excellent delivery/ account management capabilities in the Banking and Financial services domain. Manage globally distributed and large delivery teams across multiple programs/ projects covering US

Primary Responsibilities:

• Focus on Customer Relationships & engagement to ensure a great customer experience, providing solutions leveraging Technology
• Manage & Monitor status reporting, tracking deliverables, issue & risk management, resource allocation across portfolio
• Ensure program/project managers meet established schedules, help resolve technical and operational issues, and accomplishes delivery goals towards contract commitments - People care, including training, performance oversight, performance feedback, assessments, performance improvement planning & oversight
• Oversee portfolio from Project Delivery, Sourcing, Financial perspectives, ensure robust governance & improve efficiencies
• Ensuring delivery commitments by closing working with teams across the Mphasis & Customer - Product Owners, Architects etc, define delivery plans, estimates, risk management
• Work closely with Client’s IT & business teams, align to strategy – Work with Internal teams to develop a roadmap that aligns with strategy and delivers results

Experience:

• Strong people management skills, bringing teams together, identify and nurture talent
• Over 15+ years experience in Engagement Leadership capacity managing engagements with onsite, offshore, near-shore delivery models, for portfolio of 250 – 350+ FTEs
• Knowledge & understanding of Agile methodologies, Identification & implementation of continuous improvement programs
• Creating solutions, co-ordinate preparation of proposals with technology & domain SMEs
• Ability to combine functional and technical skills, modern delivery practices to ensure desired outcomes for customer in terms of Quality, Schedule & Budgets
• Ability to establish strong working relationship with customers, work effectively to lead and be part of a virtual & dispersed team and ensure delivery milestones

Technical Areas:

• Experience & Knowledge of handling engagements in Cloud Native Technologies
• Solutioning of Application Rationalization and Consolidation in a M&A scenario
• Solutions comprising of optimized Application development & integration of Global, Regional, Country level capabilities

Behavioral Skills:

• · Effective interpersonal, team building and communication skills

What’s in for you?

• You get an open and transparent culture along with freedom to experimentation and innovation
• With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
• At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.

Who are we?

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endear to our clients.