Customer Contact Associate Jobs
Customer Contact Data Specialist
By BHC
At United States
Director Customer Contact & Billing
By PSEG
At Melville, NY, United States
Customer Contact Representative Jobs
By Dairy Farmers of America
At Mansfield, MA, United States
Director Customer Contact Jobs
By Florida Blue
At United States
Terrain Customer Associate Jobs
By URBN Outfitters, Inc.
At , Walnut Creek, 94596, Ca
$18 an hour
Customer Contact Supervisor. Jobs
By State of Colorado
At Denver, CO, United States
Terrain Customer Associate Jobs
By Anthropologie
At , Palo Alto, 94304, Ca
$18 an hour
Terrain Customer Associate Jobs
By Terrain
At , Bethesda, 20814, Md
Sales Director- Customer Experience & Contact Centre Markets - Dallas - Us
By Acqueon
At Dallas, TX, United States
Are you looking for a job that offers a great customer service experience? We are looking for a Customer Contact Associate to join our team! You will be responsible for providing excellent customer service, responding to inquiries, and resolving customer issues. If you have excellent communication and problem-solving skills, then this is the perfect job for you!
Overview A Customer Contact Associate is responsible for providing customer service and support to customers through various channels such as phone, email, and chat. They are the first point of contact for customers and are expected to provide accurate and timely responses to customer inquiries. Detailed Job Description The Customer Contact Associate is responsible for providing customer service and support to customers through various channels such as phone, email, and chat. They are the first point of contact for customers and are expected to provide accurate and timely responses to customer inquiries. The Customer Contact Associate is also responsible for troubleshooting customer issues, providing product information, and resolving customer complaints. They must also be able to identify customer needs and provide appropriate solutions. Job Skills Required• Excellent customer service and communication skills
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
• Proficiency in using computers and related software
• Ability to work independently and as part of a team
• Ability to handle difficult customer situations
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Proficiency in using computers and related software
• Ability to work independently and as part of a team
• Ability to handle difficult customer situations
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service processes and procedures
• Knowledge of customer service best practices
• Knowledge of customer service standards
Job Experience
• Previous customer service experience
• Previous experience in a customer contact role
• Previous experience in a customer service environment
Job Responsibilities
• Respond to customer inquiries via phone, email, and chat
• Troubleshoot customer issues and provide solutions
• Provide product information and resolve customer complaints
• Identify customer needs and provide appropriate solutions
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide feedback to management
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