Customer Care Associate Jobs

Welcome to Premier Property Management, LLC

Premier Property Management, LLC, is a full-service property management and development company formed in 1999, by Robert Beale, to provide professional marketing and property management services for all types of multi-family housing and commercial real estate developments. This firm developed in part as a response to the rising demand by owners, government agencies, mortgage lenders, and tenants looking for experienced real estate management professionals. These professionals must be able to provide higher quality service while remaining abreast of the changes in the laws and government regulations which affect the investment and the investor. We are able to connect sales and marketing for the first time, enabling all our talented cultivators in both our creative studios and out in the field, to transform moments that matter into visibly groundbreaking conversions that grow beyond expectation.

We're looking for a super-friendly and organized person to join our team!

We love happy customers and your job is to help them out any way you can!

You'll be working directly with our Customer Support Manager who will oversee support and help with issues that may need to be escalated.

Job Duties:

• In between customer support, you'll also work on research projects and other tasks to help out the team.
• Assisting customers through our online chat and support tickets channels
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Returning customer phone calls as needed

Skills Needed:

• Excellent communication skills (both with customers and colleagues)
• Ability to not get overwhelmed when presented with high support volumes
• Ability to quickly pick up and retain information about acronyms and industry jargon related to continuing education
• Bonus points for any previous experience with the continuing education industry
• A thick skin when dealing with difficult customers (not common, but it happens)

How You Will Excel In This Position:

• You regularly getting high ratings and praise from customers
• You're always on time and do what you say you will do when you say you will do it
• You rarely miss a chat and get back to tickets and phone calls immediately
• You get to the point where you can answer nearly all customer questions without needing to escalate issues
• You pay attention to detail, making sure to submit a cover letter which includes the keyword 'apple’ when applying for this position
• You ask for more tasks to work on when workload is low
• You consistently surprise and delight customers with amazing service
• You offer ideas on how to improve the operations of the business

Requirements:

• Must be able to work M-F 8:00am-4:30pm (pacific time)
• Comfortable using a Mac laptop
• Have access to fast, reliable internet

Full Benefits include:

• Work 100% remotely
• Internet reimbursement
• Up to 18 paid time off days per year
• 10 paid holidays, including your birthday!
• Retirement plan with match
• Annual company trip
• Medical, dental, and vision insurance
• Company issued laptop

Job Type

• Full-time, Part-time

Salary:

• $22.44 - 30.44 per hour

Work Schedule:

• Monday to Friday
• 8:00am-4:30pm PST

Work Location

• Remote

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