Customer Care Associate Jobs

Description

Come join the 2nd largest Medical Waste Service Provider in the country for an exciting position! We provide excellent customer service to local hospitals and healthcare professionals and represent one of the most prominent companies in the Medical Waste Industry. Join an economically stable industry that offers you long-term career development across 35+ locations. We offer market-competitive benefits and unlimited Referral Bonus potential.

Help us protect our local communities, and the environment. Don’t miss out on being part of a GROWING Team!

Other Benefits Include

• Paid Training
• Vacation/PTO after 90 days.
• Leading Health Benefits

Your Career Opportunity

Through inbound calls, you will be responsible for building relationships, solving issues and responding to customer inquiries related to the many solutions offered by the company. Our focus is on delivering an outstanding experience for our customers through problem solving and in a very responsive manner. Yes, we are obsessed with superior customer service.

Don’t know anything about management of regulated medical waste, hazardous waste or unused medications? No problem, we will teach you everything you'll need to know to be successful and to expand your business experience and background.

How We Help You To Be Successful

• Ongoing 1-on-1 coaching sessions with your team lead, team meetings and refresher training.
• Learning and development opportunities through continuous training and investments in YOU. Opportunities for advancement in departments across the company. Many of our customer service representatives have used their customer service experience to be promoted and transfer to other departments including sales, operations, and finance.
• Multiple weeks of Paid Training preparing you to be successful in your job. Learning about our solution offerings, industry, and customers – a foundation for career growth. We want you to be successful!

More on Your Day-Day Activities

• Strive for first call resolution and take true ownership of customer needs and issues.
• Asking as many questions as you need to understand the customers’ needs and priorities, and problem-solving in a metric driven environment.
• Communicate effectively and confidently with all customers to make their experience better and to solve their issues. Assisting our customers with questions about our solutions, their particular services, taking orders, scheduling service or whatever else the customer needs.
• See an opportunity for improvement? you will not be shy on letting us know how we can improve and streamline our business processes. Your voice matters!
• Greet customers with happiness and confidence; building a sense of trust and confidence to help serve their needs and solve their issues.
• Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues.
• Bringing your authentic self to work.
• Amazing team-player attitude with a commitment to excellent attendance and quality work. We love to see you at work and miss when you are not there.

Requirements

Knowledge and Experience:

• 3+ years of successful customer service experience.
• Proficiency with Microsoft Suite (Word, Excel, Outlook), launching applications and navigating multiple systems preferred, experience with Salesforce a plus.
• Experience in any service-related industry is a bonus, but not required.
• Care about customers! Has the ability to engage with customers, build rapport, share and inform.
• Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment.
• Availability to work any shift within the Monday through Friday operating hours of 8:00 a.m. – 6:00 p.m.

What We Offer To You

• Generous paid time after 3 months (1st year prorated). 15 days PTO, 6 paid holidays
• Retirement savings- 401(k) Matching
• At Sharps Compliance, we pay competitive salaries beginning at $16.50hr.
• Health, dental, vision, short-term disability, long-term disability, and life insurance
• Paid Training, and Full Benefits

Monday thru Friday in- office workdays.