Customer Care Assistant Jobs

Title: Customer Care Assistant

Location: Remote

Duration: Contract

• Make contact with customers on newly established property claimsAccept inbound inquiry calls from customers on existing property claims Retrieve, print, fax, or mail supporting documentation to vendors or others as directed
• Contact or receive contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Complete all necessary forms, logs documents into the system, and routes them to the appropriate parties
• Perform clerical duties, including: data entry, filing paper documents, email, calendar management, and word processing
• Handle claim files (locate/request claim files, accurately and thoroughly documents customer interactions, contact other offices/teams, etc.)
• A high-volume call center representative that will be efficiently answering general claim inquiry calls; our representative will also be identifying and directing escalated customers’ concerns to proper teams for timely resolution while providing an outstanding and compassionate customer experience. Duties include but are not limited to:
• Provide back-up for any support functions in the office

Job Qualifications

• Good oral and written communication skills
• High School Diploma or equivalent with previous experience in either customer service and/or a professional work environment
• Good organization skills with timely follow-up skills
• Knowledge of Excel and Word
• Performs routine tasks of basic complexity under general supervision