Cust Serv Rep-In Store Shopper

Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie’s wonderland. Our commitment beyond the plate is another reason we’re a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Customer Service Rep-In-Store Shopper, you'll select, sort, and unload items to complete eCommerce online orders.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure People come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?
We are looking for:

• Effective decision-making skills
• Strong customer service skills; ability to work in a fast-paced environment

What is the work?
Customer Service:

• Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers
• Returns extra / unwanted products to their proper in-store location
• Communicates continuously with department Managers and Partners to locate product
• Minimizes shrink through careful handling of product
• Performs eStore Curbie duties, as needed
• Selects merchandise from sales floor to complete customer online orders
• Makes decisions on customers' behalf if requested item is unavailable
• Provides superior customer service; answers product-related questions, locates products, and helps in-store Customers, as needed
• Sorts / unloads selected merchandise into refrigeration, frozen, or dry storage holding areas
• Follows Standard Operating Procedures (SOPs); achieves productivity standards

Sanitation / Stocking / Food Safety:

• Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation
• Maintains standards for safety and sanitation
• Gathers baskets and picks up trash inside and outside eStore as needed
• Organizes carts / maintains cleanliness within the eStore
• Maintains / stocks bag areas

What is your background?

• 3+ months of experience as a Curbie or related experience
• Completion of all required training upon hire (e.g., Alcohol Seller's Training)
• High school diploma, or equivalent preferred
• Experience in personal shopping a plus
• Minimum age 16

Do you have what it takes to be a fit as an H-E-B In-Store Shopper?

• Ability to prioritize and handle cross-functional tasks
• Strong communication skills
• Strong customer service skills
• Ability to work a flexible schedule
• Ability to make effective decisions on behalf of the customer with limited information

Can you...

• May use manual pallet jack multiple times per day
• Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
• Work a flexible schedule, based on business needs
• Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs**
• Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
• Work in varying conditions; work while exposed to hot, wet, and/or cold conditions
• Perform in a fast-paced work environment which requires detailed work and precision
• Work with Customers and stay attentive to their needs
• Constantly* reach at waist, grasp

• While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day

** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
08-2021