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Company | Brookshire Grocery Company |
Address | , Bonham, 75418, Tx |
Employment type | |
Salary | |
Expires | 2023-07-27 |
Posted at | 11 months ago |
Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 202 stores in three states – Texas, Louisiana, Arkansas, and Oklahoma – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.
Job Summary
Prepares online customer orders by selecting quality products with speed and accuracy. Provides excellent customer service and remains current on product selection and standards.
Essential Duties and Responsibilities
- Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, etc.
- Ensures accurate checkout totals for customers by properly weighing, keying, and scanning items.
- Takes precaution when handling objects to avoid damage to products, property, etc.
- Uses suggestive selling initiatives to promote product sales.
- Identifies item out-of-stocks, recommends substitutions of similar value, and promotes advertised specials.
- Organizes, bags, and loads orders into customer vehicle.
- Maintains friendly and customer-service-oriented attitude by assisting customers with online orders, answering questions, responding to complaints, and providing substitution options.
- Maintains safe and sanitary working and shopping environment. Cleans workspace and cash wrap; and spot cleans spills and breakages.
- Remains current on product knowledge and food safety standards to ensure quality and freshness of orders. Places orders in storage at proper food temperature and promptly retrieves from storage prior to customer’s arrival.
- Prepares orders received online by accurately selecting product from shelves and organizing for order pick-up in a timely manner.
- Accesses or memorizes product codes and remains familiar with ad and special items.
Knowledge, Skills and Abilities
- Basic mathematical and counting skills.
- Ability to multi-task and work in a fast-paced environment.
- Basic knowledge of cash register.
- Ability to communicate effectively in written and verbal form with customers and partners. Ability to remain courteous with customers at all times.
- Ability to learn new technology systems, methods and processes.
- Ability to determine ideal ripeness in produce.
- Basic knowledge of food quality standards.
- Ability to maintain a high level of accuracy.
- Ability to work flexible schedules including nights, weekends and holidays.
- Basic knowledge of temperature and refrigeration standards for selected products.
Education, Experience, and Qualifications
- Six or more months of related experience or an equivalent combination of education and experience required.
- Minimum of 16 years of age required; 21 years of age required in Louisiana.
- TABC/LACT certification required where applicable.
Physical Demands
- Continuously required to stand or walk.
- Continuously required to use fine finger movements (ex. sorting and typing).
- Attendance at work is required.
- Continuously required to use hands for reaching, touching or handling.
- Continuously required to use close vision, distance vision, depth perception or the ability to focus.
- Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
- Frequently required to bend, kneel or squat.
- Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
- Frequently required to talk and hear.
Work Context and Environment
- Work is generally performed in a retail store.
- Occasionally exposed to wet, slippery or damp conditions.
- Occasionally exposed to extreme cold conditions (non-weather).
- Occasionally exposed to cleaning agents.
- Occasionally exposed to extreme heat conditions (non-weather).
- Frequently exposed to outside temperatures and weather.
- Quiet to moderate noise level.
Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.
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