Crisis Counselor Jobs

Responsibilities:

• Coordinate client transportation to various sites throughout the city.
• Provide education and support to families and caregivers of individuals in crisis
• Use evidence-based techniques to deescalate crisis situations and ensure the safety of all parties involved
• Promote integrated primary/mental health care in coordination with medical providers and other interdisciplinary team members
• Participate in ongoing training and development to maintain knowledge of current mental health interventions and best practices
• Maintain accurate and thorough documentation of all crisis intervention activities
• Provide assessment, support, and referrals to individuals experiencing mental health crises
• Work with the other outreach team members to help clients connect to resources that support their mental health, including shelter, food, and other medical care.
• Respond to crisis situations in a timely and appropriate manner
• Develop and maintain working relationships with outside treatment and other social services agencies to ensure clients have maximum access to community resources
• Work collaboratively with law enforcement and emergency medical personnel as needed

Required Skills:

• Teamwork: Crisis intervention often involves working with other professionals such as emergency responders, mental health professionals, and social workers. The ability to collaborate effectively with others and communicate clearly is essential for providing effective crisis intervention.
• Empathy: The ability to understand and relate to the experiences and emotions of those in crisis is essential for effective crisis intervention. A crisis intervention worker should be able to demonstrate genuine care and concern for the people they are assisting.
• Active Listening: Active listening involves paying attention to the person in crisis, asking questions, and showing that you are present and engaged in the conversation. Crisis intervention workers should be skilled at active listening to effectively assess the situation and provide appropriate support.
• Crisis Management Skills: The ability to manage a crisis situation calmly and effectively is essential for crisis intervention workers. They should be able to remain calm under pressure, think critically, and make decisions quickly to ensure the safety of those in crisis.
• Self-care: Providing crisis intervention can be emotionally taxing. It's important for crisis intervention workers to practice self-care and prioritize their own mental health and well-being to avoid burnout and remain effective in their role.
• Confidentiality: Crisis intervention workers often deal with sensitive and private information. It's important that they maintain confidentiality and protect the privacy of those they are assisting.
• Cultural Sensitivity: A crisis can impact people from all walks of life, and it's important to respect and understand cultural differences to provide effective support. The ability to communicate and empathize across cultural and linguistic barriers is an important skill for crisis intervention workers.
• Flexibility: Crisis intervention workers should be able to adapt to a variety of situations and respond to changing circumstances. This may include working outside of normal hours, responding to emergencies, or adjusting their approach based on the individual needs of the person in crisis.

Preferred Qualifications:

• Bilingual Spanish/English
• Degree in Psychology/Social Work or in the process of completing a Degree in Psychology/Social Work
• Comfortable working in high-pressure, fast-paced environments
• Basic Life Support Certification (obtainable during the first 90 days of employment) or EMT Certification
• Ability to work collaboratively with a team and provide support to individuals in crisis
• Strong communication and interpersonal skills
• Knowledge of mental health disorders, crisis intervention techniques, and community resources
• At least 2 years of experience working in crisis intervention or a related field

Benefits:

• Dental Insurance
• Along with compensation based on experience, education, and/or proven abilities.
• Paid Time Off (Holidays, Vacation, Sick, etc.)
• 403b retirement
• Flexible Schedule
• Health Insurance
• Vision Insurance

CARES Shifts:

· Monday-Sunday; 8:00 am-6:30 pm

· CARES teams will work 4 days a week for 10 hours a day