Creative Program Manager, Square Banking

Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

As the Creative Program Manager, you will be responsible for the strategic development and the daily tactical execution of a variety of creative workstreams. This is a role within Square’s Banking Design and Creative team and will help us develop the way we scale our team and operations globally. You will report to the Program Management lead and work with Marketing, Product, and Creative leads, across a variety of products, channels and markets.
The tactical aspect of this role requires meticulous attention to detail and problem solving skills that can be applied to any challenge, task or opportunity. You are proactive, hyper-organized and keep the team upbeat even in frustrating situations. It is your responsibility to ensure delivery of excellent work on time and on brief while helping the team meet expectations.
Success in this role means that your creative team will have the time and energy to focus and deliver excellence.
You Will:

• Collaborate with external contributors and agencies
• Define strategic initiatives that improve the team’s processes, tools, infrastructure, and workflows
• Cultivate, negotiate and manage relationships with team members in marketing, product, and engineering to ensure a smooth operational process and successful project delivery
• Manage multiple active and upcoming projects by defining scope, timelines, milestones, resource needs, budgets, and deliverables
• Track progress, understand dependencies, and communicate status to project stakeholders
• Partner with creative leadership, marketers, and project managers to resource initiatives properly, managing multiple project workflows
• Identify potential issues and develop solutions, lead roadmap discussions, and help create the runway to scale to meet our partners’ needs
• Be the point person to promote communication of creative project status – project status and progress, documenting action items, following up with owners on commitments, and ensuring expectations are clear

Qualifications
You Have:

• 4+ years experience as a project manager, program manager, or producer either in a design firm, ad agency, or a part of an in-house creative team
• An ability to scope, budget, and project plan
• Experience implementing and structuring new processes at scale within creative teams
• Experience managing creative production (video, photography, asset development)
• Skills in industry standard project management software, workflows and tool sets
• An affinity for creating culture for product and design communities, and bringing people close together
• Familiarity with managing and partnering with in-house creative studio teams (production design, design technology) and localization processes
• Experience sourcing, onboarding and managing contract talent

Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $125,600 - USD $153,600
Zone B: USD $116,800 - USD $142,800
Zone C: USD $110,500 - USD $135,100
Zone D: USD $100,500 - USD $122,900
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Benefits include the following:

• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
• Paid time off
• Employee Stock Purchase Program
• Paid Life insurance, AD&D. and disability benefits
• Learning and Development resources
• Retirement Plans including company match
• Paid parental and caregiving leave
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Healthcare coverage

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.
Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Learn more about our efforts to promote inclusion and diversity at block.xyz/inclusion
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.