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Corporate Trainer I - Retail

Company

Trustmark National Bank
Address , Brandon, 39042, Ms
Employment type FULL_TIME
Salary
Expires 2023-06-26
Posted at 1 year ago
Job Description
Overview:
The purpose of this job is to facilitate, deliver and develop dynamic, high-quality classroom and web-based training with an emphasis in training branch associates in systems, polices, procedures, processes, and sales techniques. This individual will develop creative classroom activities using various techniques to enhance the associate’s educational experience and reinforce major course objectives. Will work with the management team and associates in their area of responsibility to understand training/development needs.

This position may be filled as a Corporate Trainer II - Retail based on experience.
Responsibilities:
  • Develop and maintain constructive working relationships with stakeholders, such as Human Resources partners, Retail Administration and other department leaders, and subject-matter experts.
  • Evaluate and provide feedback to management on associate’s skill level while attending class, along with any needs for improvement.
  • Learn to develop and write high-quality training programs, solutions, and materials by utilizing varying development methods and techniques.
  • Manage the information placed into LMS regarding the classes being conducted.
  • Facilitate and deliver high-quality training programs and solutions by utilizing varying training methods and techniques and teach multiple curricula across a variety of business units.
  • Stay updated on any changes in system processes, policies and procedures and make appropriate changes to all training materials and content.
  • Perform additional duties as assigned.
  • Consult with and prepare content for approval by the Retail Administration team for ongoing training needs.
  • Continuously review, evaluate and update existing and proposed programs to ensure content is relevant and timely.
Qualifications:
  • Training certifications preferred
  • Experience specifically with Microsoft Teams or other web based training platforms preferred
  • Adaptable enough to thrive in in a fast-paced and continually changing environment
  • Lending and or underwriting experience (small business and consumer) preferred
  • Proficient in communication and collaboration applications (such as Teams and webinar applications)
  • Must have two (2) years corporate training experience or comparable experience in public speaking, meeting facilitation, teaching, mentoring/coaching in a branch setting, etc. and three (3) years retail branch experience (teller and platform skills)
  • Retail branch experience (teller and platform skills) with knowledge of branch sales practices, policies, procedures, and systems
  • Knowledge of virtual classroom training methods
  • Excellent organizational skills
  • Proven ability to adapt training curriculum based on associates’ needs
  • Ability to facilitate training using multiple delivery methods (in-person and virtual) using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, or lectures
  • Ability to work well independently and within a team setting
  • Possess creativity and the ability to think outside the box
  • Proficient PC skills (specifically Microsoft Word and PowerPoint)
  • Minimum of bachelor’s degree and one (1) year corporate training experience or comparable experience in public speaking, meeting facilitation, teaching, mentoring/coaching in a branch setting, etc. and two (2) years retail branch experience (teller and platform skills) OR
  • Excellent verbal and written communication skills
  • Must be able to travel to offices/branches within area of responsibility
  • Familiar with adult learning theory and instructional design
  • Ability to innovate and be a positive agent for change
  • Branch leadership experience preferred
Corporate Trainer II

Additional Responsibilities:
  • Develop and write high-quality training programs, solutions, and materials by utilizing varying development methods and techniques
  • Collaborate with an eLearning Designer to write and develop content for online training courses

Additional Qualifications:
Required:
  • Classroom management skills including organization, time management, recognizing learner accomplishments, and correcting inappropriate behavior
  • Minimum of bachelor’s degree and two (2) years corporate training and development experience in the banking and finance field or four (4) years retail branch experience (teller and platform skills) OR Minimum of four (4) years corporate training and development experience in the banking and finance field or 5 (five) years retail branch experience (teller and platform skills)
  • Proficient in communication and collaboration applications such as SharePoint
Preferred:
  • Experience with online class development software such as Storyline, Rise, Replay, Captivate, PowToon, etc.