Coordinator, Training Support & Administration

Job ID: 2830

Business Unit: MTA Headquarters

Location: New York, NY, United States

Regular/Temporary

Department: Office of Org Design & Devel

Date Posted: Jul 26, 2023

Description

JOB TITLE: Coordinator, Training Support & Administration

SALARY RANGE: $55719 - $73,131

HAY POINTS: 282

DEPT/DIV: People/Organizational Design and Development

SUPERVISOR: Director, Regulatory Compliance Training and Communications

LOCATION: 2 Broadway

HOURS OF WORK : 9:00 am - 5:30 pm (7 1/2 hours/day)

DEADLINE: Post Until Filled

Summary

The Coordinator of Training Support & Administration will play an integral role in communicating with managers to identify training needs and mapping out development plans for teams and individuals. The coordinator will be responsible for coordinating and supporting all Compliance training programs and administering activities and process transactions within the PeopleSoft Enterprise Learning Management (ELM) application.

The selected candidate will also be responsible for coaching key agency team members on the agency-wide utilized database platform (ELM) and will provide guidance on process area procedures.

Responsibilities

• Run reports to manage, monitor and provide KPIs as requested by various departments.
• Keep up with state and federal laws and ensure compliance training is being scheduled and executed.
• Assist with designing, preparing, and ordering educational aids and materials as directed by management.
• Enter transactions into the PeopleSoft database platform and track service requests.
• Monitor assignment quality and service delivery as outlined within the Service Level agreement.
• Assist with marketing available training to employees and provide necessary information about sessions.
• Other duties as assigned.
• Integrate (across agency teams) to document, research and resolve baseline system issues and possible errors.
• Maintain tracking information and send notice to staff when they are due for training, or other documents required for state compliance.
• Assist with designing and developing training programs both within the agency and/or if outsourcing deemed necessary.
• Provide satisfactory customer service by receiving, analyzing, researching, and seeking resolution to assigned inquiries.
• Maintain documents coming through ‘the Retrieve’, in order to review and index scanned documents and forms.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization.
• Must have attention to detail.
• Ability to handle sensitive situations and maintain a high degree of confidentiality.
• Demonstrated ability to work in a high profile, high-pressured environment effectively.
• Demonstrates strong organizational skills; possess specific work experience for HR in employee records, data updates, entry, and maintenance.
• Proficiency in and/or ability to learn to work with all internal levels within a given organization.

Education And Experience

REQUIRED

• Bachelor’s degree in public administration, Human Resources or a related field or an equivalent combination of education and experience may be considered in lieu of a degree; and
• Working knowledge and use of PeopleSoft or related database software.
• Proficiency in and/or ability to learn communication, organizational, presentation, and interpersonal skills.
• Proficiency in and/or ability to learn to work with all internal levels within a given organization.
• Proficiency in and/or ability to learn analytical and/or quantitative skills.
• Demonstrated proficiency in using Microsoft Word, Excel, Teams, and PowerPoint with the ability to learn PeopleSoft Enterprise Learning Management System and MS Office 365 Products (Forms).
• Minimum of one (1) year of related experience with Shared Services experience.

PREFERRED:

• Familiarity with performance metrics and ability to meet identified targets.
• Familiarity with the MTA’s policies and procedures.
• Working knowledge of service request management tools.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.