Contract: Product Analyst, Payments Platform

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.

Work/Project Scope:

• Tackle complex problems inherent to a double-sided marketplace. Deliver insights that drive changes in product strategy.
• Present in key meetings and business reviews with our product leadership.
• Define the metrics teams use to evaluate their success, perform analysis to understand the impact on growth, and track progress toward those results.
• Become the authority on user behavior for our payments platform, applying data science techniques and analytical skill to unearth deep insights on the customer journey.
• Propose, design and analyze A/B tests using SQL, Python, R and/or other scripting and statistical tools.

Must Haves (Required Skills):

• Proficiency in one or multiple BI tools such as Looker or Tableau.
• Strong SQL skills.
• Previous experience with payments platforms and relevant ecosystems
• Proficiency in Python or R a plus.
• Previous experience in a fintech, marketplace, or ecommerce business.
• Experience with experimentation (A/B testing, causal inference).
• Ability to drive analytics projects end-to-end in a fast-paced environment.
• Passion for getting into the details.

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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