Digital - Product Owner

Position Title: Digital Product Owner
Overview:
The Digital Product Owner (PO) is a manager-level position responsible for working closely with a diverse group of cross-functional partners to deliver a best-in-class customer experience, aligned with business goals and objectives. This PO will lead the Exploration Product Team whose mission is to optimize navigation & content tools for customer learning and discovery of our Brand and products. The PO guides the Product Team development as a “first among equals”; fostering strong collaboration of Product Management, UX design, and Development team members, while effectively managing relationships with stakeholders and internal/external partners. The PO has a passion for great customer experiences and empathizes with users’ goals and challenges, demonstrating good instincts about consumer behavior and business dynamics.

Responsibilities

• Strong understanding of customer needs, expectations, and ability to deliver on those
• Ensure digital product(s) are operational and meet service level agreements (SLAs)
• Manage Third-Party solutions and relationships to build and maximize product capabilities
• Ensure platform stability and operational integrity via participation in team-based on-call rotations and defect triage
• Maintain industry knowledge and insight to inform product roadmap
• Recruit, train and manage Product Analysts; with accountability for implementing and maintaining Platform standards
• Set and communicate delivery of business value and outcomes to key business stakeholders and senior-level executives
• Leverage data, analytics, and AB testing to iterate and gather feedback in support of continuous improvement
• Ingest business strategy and prioritize team backlog based on highest value for the organization and customer impact
• Own and drive the digital product vision and roadmap in an Agile and Product Centric Environment
• Coordinate with other Product Teams & the Digital PMO to understand dependencies and leverage shared data and systems to their fullest
• Serve as the primary point of contact for questions for and from the product team
• Accept delivery of working product on behalf of customers and key stakeholders
• Partner with Development Team to ensure they stay on track to the outlined sprint goals
• Ensure A/B testing is executed for applicable enhancements, and drive team financial accountability for results
• Engage closely with stakeholders to ensure understanding of business needs and to maximize existing capabilities
• Continuously evolve and optimize processes and standards to build speed, quality, agility, and flexibility for the Platform and the Enterprise
• Balance continuous focus on modernizing and optimizing the technology stack with feature development

Bath & Body works is proud to offer a competitive, performance-based compensation and benefits package to our eligible associates. Benefits include a merchandise discount, a no cost mental health and well-being program, health coverage with a variety of plans to choose from, and flexible and affordable saving programs. We also offer flexible scheduling and opportunities for paid time off. Visit bbwbenefits.com for details.

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