Content Manager I Jobs

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Position Summary

OpenStax (part of Rice University) is a non-profit textbook publisher, learning software producer, and platform for learning research. Our mission is to provide every student and instructor with free access to high-quality teaching and learning resources that help them succeed in their educational journey. We have created a library of more than 50 free and openly licensed college textbooks that have served millions of students across the globe, resulting in over one billion dollars in savings. We have created additional software and course materials to help students read with more engagement and practice more effectively, incorporating our research team’s expertise in cognitive science and machine learning. OpenStax seeks to become an organization that continuously strives to learn, reflect, and make actionable better policies and practices for diversity, equity, and inclusivity at work and in education.

The Content Manager I role is central to the success of OpenStax and its products. Primary responsibilities include developing content markup specifications, ensuring quality of content as it is produced on OpenStax platforms, and finally, publishing content directly to users. Through these duties, content managers contribute to a variety of OpenStax products, including online, PDF, and print textbooks, and other formats. The Content Manager I is expected to troubleshoot and resolve most issues or queries related to producing or maintaining content on OpenStax platforms. This individual should develop knowledge of OpenStax’s content production workflow and be able to address related queries from the OpenStax team and provide support to fellow content managers to resolve problems related to content production or maintenance. This individual must have a strong knowledge of Github, and XML and MathML markup in order to assist fellow team members. Content managers are expert in content production methods, and participate from the early stages of content development by advising on markup and platform solutions to meet market needs. This entails collaboration with external vendors to develop new content and maintain OpenStax’s growing library. The Content Manager I also tests code rollouts, working closely with developers who maintain OpenStax platforms and refine styling and functionality of the content. In addition, this position provides support to end users by assisting the marketing and customer support teams. The Content Manager I reports to the Assistant Director of Content Development. This is not a position with our marketing department.

Ideal candidates should not only have knowledge of markup languages and experience in publishing, maintaining digital content, in quality assurance, or in professional or technical writing, but also be extremely meticulous with their work, editing with a critical eye as the position deals heavily in maintenance and upkeep of the OpenStax library with emphasis on quality assurance.

The hiring range is $48,000-58,600. Salary commensurate with experience.

Requirements

• Ability to maintain good customer relations with clients and external vendors and partners
• Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs
• Proficiency with command line tools, such as Terminal
• Bachelor’s degree
  • In lieu of the education requirement, additional related experience, above and beyond what is required, on an equivalent year for year basis may be substituted
• Understanding of the software development life cycle
• No experience required
• Basic experience with enterprise applications and understanding of database driven applications
• Knowledge of computer system capabilities, business processes and work-flow, particularly working with Github.
• Skill in conducting interviews
• Proficiency with a text editor, such as Sublime Text or Atom
• Absolute dedication to detail
• Listening, negotiation and conflict resolution skills
• In lieu of the education requirement, additional related experience, above and beyond what is required, on an equivalent year for year basis may be substituted
• Knowledge of markup languages, including XML and MathML, and keen interest in the technical aspects of content production

Essential Functions

• Conducts and documents results of testing
• Defines and documents business requirements and test cases for system developments
• Problem solves in areas such as system design, input/output requirements and procedural flow between departments and/or business systems
• Coordinates with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls
• Includes the writing of all or a portion of functional specifications
• Performs configuration of enterprise application software
• Develops instructional materials, training and job aids
• Analyzes and documents user needs, existing and new policies, processes, procedures and operational methods to consider possible improvements to new and existing systems
• Performs testing of new systems, upgrades and patching of existing systems; may include developing test plans
• Performs all other duties as assigned

Preferences

• Proficiency with GitHub, ZenHub, and/or Google Apps
• Knowledge of CSS
• Proficiency in Adobe Creative Suite
• Four or more years of related professional experience in publishing and/or maintaining digital content, in quality assurance, in professional or technical writing, working in an education technology or publishing environment, or in similar duties

Workplace Requirements The OpenStax team works remotely. Working hours are Monday - Friday 9 am - 5 pm CST. This position requires U.S. work authorization.

Rice University HR | Benefits: https://knowledgecafe.rice.edu/benefits

Rice Mission and Values: Mission and Values | Rice University

Rice University is an Equal Opportunity Employer with commitment to diversity at all levels, and considers for employment qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability or protected veteran status.

Faculty and staff are expected (but not required) to have completed a full vaccination series for COVID-19 (currently defined as full course COVID-19 Vaccine (typically two shots of a WHO-approved COVID-19 Vaccine or one J&J) and a COVID-19 booster. Rice does not require documentation for COVID 19 vaccination at this time for faculty and staff. More information can be found here: https://coronavirus.rice.edu/policies