Content Evaluation Specialist Jobs

Join our clients’ Discovery & App Innovation team and be part of a groundbreaking initiative that is revolutionizing the way people shop! We are looking for a Content Evaluation Specialist who will play a pivotal role in ensuring an exceptional shopping experience for customers through the evaluation and analysis of visual content, including videos and photos. This role offers high visibility within a strategically significant and rapidly growing business. You will be a dedicated resource for identifying, evaluating, and addressing content-related issues, particularly during the launch of our highly prominent Inspire Feed experience. If you are a proactive, detail-oriented, and analytical individual with a passion for enhancing customer experiences through content evaluation, we invite you to join our clients’ innovative team and help shape the future of online shopping.

Key Responsibilities:

• Regularly review a vast array of content that reaches millions of customers to identify emerging trends, potential issues, and valuable insights.
• Manage effective communication with various stakeholders, both internal and external, to ensure alignment and transparency.
• Familiarize yourself with the content publishing procedures and guidelines, ensuring that newly added content aligns with our quality standards
• Collaborate closely with Product Management and Engineering teams to promptly address content-related challenges and discrepancies.
• Closely monitor our content library, adhering to established protocols to maintain a consistently excellent customer experience
• Produce comprehensive reports that serve as critical inputs for our Product, Engineering, and Executive teams, aiding in strategic decision-making.
• Efficiently route questions and issues to the appropriate internal teams within the organization, ensuring timely resolution.
• Gather and analyze data from customer reports to gain insights into content performance and customer sentiment.
• Work collaboratively with different teams to communicate problems, propose solutions, and assist in the implementation of improvements.

REQUIRED SKILLS

• Diligent work ethic
• Comfortable handling a high volume of work on a daily basis
• Excellent written and verbal communication skills
• Strong personal integrity
• Familiarity and interest in online, social- or community-based experiences (e.g., forums, product reviews, social media) where everyday people can post content
• Proficiency with MS Windows and MS Office tools, specifically MS Excel
• 3+ years’ experience, ideally in content-related roles (e.g., social media management, content moderation, content curation, etc.)
• Strong attention to detail