Content Analyst Jobs

The Centers of Excellence is a team dedicated to providing a consistent, efficient, and optimal digital patient experience founded on best practices – seeks a smart, energetic, and highly motivated Content Analyst to join our team!

As a Content Analyst, you will be responsible for crafting and productizing patient engagement experiences on the Phreesia product platform. You will drive the use of global and standardized content, thereby reducing reliance on custom content. In addition to this, you will collaborate with internal stakeholders to develop content that adheres to best practice recommendations. 

What You'll Do

• Author and maintain process guides/knowledge base articles relevant to the Content Analyst responsibilities 
• Maintain build and QA documentation and internal communications through JIRA and build management in accordance with product Sprint cycle 
• Build and maintain global templates that supplement global intake content 
• Participate in Sprint estimation and retrospective exercises and optimizing story point allocation 
• Build global content offerings on the Phreesia product platform, including but not limited to, interview templates/global modules, health campaigns, practice announcements.
• Work closely with internal stakeholders and subject matter experts on global content offerings and advise based on best practices to optimize product utilization and patient experience. 
• Ensure that global content maintains functionality with market integrations and analytics platforms/reporting standards. 
• Coordinate thorough and rigorous QA and testing with Quality Analyst team for all global content 

What You'll Bring

• Process-oriented with strong attention to detail
• Minimum of 2 years of professional experience in content creation or similar
• Strong organization and time-management skills and the ability to juggle multiple projects with tight deadlines
• Strong communication and written skills
• Strong critical thinking/problem solving skills
• Bachelor’s degree

Preferred

• JIRA experience
• 1 year of Phreesia build experience
• Basic knowledge of HTML
• Good understanding of EMR integrations with the Phreesia product platform

Base pay for the U.S. is $70K - $85K USD, depending on qualifications. In addition, Phreesia also offers equity as part of an attractive & comprehensive Total Rewards package.

Who We Are

At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

Top-rated Employee Benefits

• Continuing education and professional certification reimbursement
• 100% Remote work + home office expense reimbursements
• Monthly reimbursement for cell phone + internet + wellness
• Flexible PTO + 8 company holidays
• 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
• Competitive compensation + equity grants for all employees
• Variety of insurance coverage for people (and pets!)

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.