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Contact Center Operations Manager Jobs

Senior Director, Contact Center & Operations
By Zenex Partners At United States
Proven experience (typically 8+ years) in contact center management, preferably within the travel industry.
Bachelor’s degree in business administration, Travel Management, or a related field. A master's degree is a plus.
Develop and manage budgets for the contact center and operations departments.
In-depth knowledge of contact center operations, call center technologies, and customer service best practices.
Exceptional communication and interpersonal skills, capable of collaborating with cross-functional teams.
Responsibilities of Senior Director, Contact Center and Operations
Center Operations Manager Jobs
By Accel Therapies At Victorville, CA, United States
At least 2 years of experience in a managerial role within an ABA therapy center or a similar healthcare setting.
Great pay – $60,000+ depending on education and experience
Conduct outreach, manage relationships with our local network of providers, and get the word out about our center and services!
Develop exciting professional development programs to enhance staff skills and keep them up to date with the latest ABA therapy practices.
Manage the center's budget, making sure we're mindful of expenses while still delivering top-quality services.
Ensure we comply with all the necessary regulations and maintain our licenses and certifications.
Director Of Contact Center Operations
By StateServ At United States
Specialized Knowledge, Skills & Abilities:
Familiarity with contact management software is strongly preferred
Direct managerial responsibility for Supervisors and indirect staff that reports into contact center operations
Experience in the healthcare or medical fields in which incumbents have worked with durable medical equipment is strongly preferred
Strong organizational, leadership and decision-making skills are required to perform the functions as described
Knowledge and understanding of StateServ Medical’s proprietary software is preferred
Contact Center Representative (Hybrid - Part-Time 20 Hours/Week), Retail Banking Operations
By HomeStreet Bank At , Federal Way, 98003 $20.14 - $28.17 an hour
6 months customer service experience.
Exceptional verbal and written communication skills, customer service skills, and the ability to analyze, organize, and present information.
Strong interpersonal skills to fully identify the need and resolve while minimizing client effort.
Basic computer navigation and keyboarding skills, including the ability to multi-task and navigate between multiple systems.
Excellent organizational skills, attention to detail and ability to prioritize and follow-up in a timely manner.
Benefits worth writing home about:
Contact Center Representative, Retail Banking Operations
By HomeStreet Bank At , Federal Way, 98003 $20.14 - $28.17 an hour
6 months customer service experience.
Exceptional verbal and written communication skills, customer service skills, and the ability to analyze, organize, and present information.
Strong interpersonal skills to fully identify the need and resolve while minimizing client effort.
Basic computer navigation and keyboarding skills, including the ability to multi-task and navigate between multiple systems.
Excellent organizational skills, attention to detail and ability to prioritize and follow-up in a timely manner.
Benefits worth writing home about:
Contact Center Manager Jobs
By Project Lead The Way At United States
Experience with Contact Center management.
Demonstrated experience with Customer Relationship Management (CRM) platforms (*Salesforce).
An associate degree in related field of study or equivalent related experience.
Experience coaching, leading, and managing the work of others.
A passion for practicing and embracing diversity of thought, culture, and experience.
Desire to build, develop and lead a high performing Contact Center team of customer-centric professionals.
Vp-Integrated Contact Center Operations & Workforce Optimization (Exempt)
By Mercy At , St. Louis, 63141
Strong project management skills; organized with meticulous attention to detail.
Major budget creation and management including long-range planning
Minimum of 5 years operational leadership experience
Multi-site leadership experience is a must.
Working knowledge of Contact Center technology such as IVR, telephony, RPA, and Natural Language Understanding
Ability to effectively manage multiple projects, schedules and needs to meet shifting
Contact Center Solutions Engineering Manager
By Zoom Video Communications, Inc. At , Remote $168,700 a year
Experience working with enterprise customers and addressing complex solution requirements
Demonstrated ability to collaborate closely with customers and internal management, sales representatives, and product teams
Inspire, enable, coach and manage a team of Zoom Contact Center Solutions Engineers.
Drive customer needs and requirements into product deliverables and help shape Zoom’s Contact Center portfolio.
7+ years experience in CCaaS, telephony, UCaaS or cloud delivered communications technologies
Excellent verbal and written communication skills, including ability to present to customers and key decision makers
Center Operations Manager Jobs
By Accel Therapies At McKinney, TX, United States
At least 2 years of experience in a managerial role within an ABA therapy center or a similar healthcare setting.
Great pay – $60,000+ depending on education and experience
Conduct outreach, manage relationships with our local network of providers, and get the word out about our center and services!
Develop exciting professional development programs to enhance staff skills and keep them up to date with the latest ABA therapy practices.
Manage the center's budget, making sure we're mindful of expenses while still delivering top-quality services.
Ensure we comply with all the necessary regulations and maintain our licenses and certifications.
Vp-Integrated Contact Center Operations & Workforce Optimization (Exempt)
By Mercy At , St. Louis, 63141, Mo
Strong project management skills; organized with meticulous attention to detail.
Major budget creation and management including long-range planning
Minimum of 5 years operational leadership experience
Multi-site leadership experience is a must.
Working knowledge of Contact Center technology such as IVR, telephony, RPA, and Natural Language Understanding
Ability to effectively manage multiple projects, schedules and needs to meet shifting
Supervisor, Contact Center Operations
By Centene At , , Ok

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits ...

Contact Center Senior Manager
By Grow Therapy At United States
Evaluating channel performance and create agent level dashboards to improve employee management
Manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
Running experiments to improve our call scripting and channel / medium mix
Maintaining and reporting metrics on overall and agent level performance, including: bookings, efficiency, and quality.
Improving our scheduling models to handle high and low volume times in order to increase booking efficiency
Projecting hiring needs and thinking through organizational design
Center Operations Manager Jobs
By Accel Therapies At Irvine, CA, United States

Hi there! We're looking for a smart, energetic Center Operations Manager to join our team. As the Center Operations Manager, you'll be the go-to person for managing all aspects of our center's ...

Contact Center Program Manager
By Leidos At United States
Develop SOPs, design and enhance the contact center training curriculum & platform, and knowledge management content and solution.
Expertise in contact center performance measures, customer relationship, knowledge, and workforce management.
Knowledge of Agile/Scrum development methodologies and experience.
Manage resources, budget, schedule, customer engagement, technologies and ensure high end-user satisfaction.
Perform detailed analytics using advanced analytical skills and tools, prepare new service implementation plans.
Manage and maintain contact center implementation technology projects to drive self-service with new and enhanced systems and tools.
Governance, Risk & Compliance (Grc) Specialist - Contact Center Operations
By Brazen Inspired At United States

Brazen Inspired serves one demographic — and one only: those seeking employment —— But not just any employment, their dream jobs! How do we do this, you ask? Well, we offer a program which ...

Contact Center Manager Jobs
By Pacific Life At Knoxville Metropolitan Area, United States
Experience partnering with Workforce Management, influencing/driving forecasts, and experience in annual budgeting processes.
Demonstrated time management and organizational skills
Consistently supports, promotes, and drives change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
Business background which includes group benefits experience
Will need to gain expert knowledge of Pacific Life’s workforce benefits platforms such as claims administration system and workflow tools
Experience leading Contact Centers in Group Benefits
Center Operations Manager Jobs
By Ally Behavior Centers At Alexandria, VA, United States
Document management, both for clients and employees
Strong leadership and management qualities
Maintaining employee certifications and credentials
Ensuring adherence to budget requirements for center purchases
You have managed a large team before, and you take pride in getting the most out of each team member.
Excellent written and oral communication skills
Contact Center Manager Jobs
By Bobby Dodd Institute At Atlanta Metropolitan Area, United States

Our contact center BPO(Business Process Outsourcing) allows us to create tailored partnerships that financially support our nonprofit programs. We are seeking a Contact Center Manager responsible for ...

Contact Center Manager Jobs
By Simpluris, Inc. At Orlando, FL, United States
Prepare Monthly Business Review for upper management
Manage operations to achieve executive objectives
Identify bottlenecks and offer solutions for improvement
Manage and train other contact center staff, such as supervisors and leads
Manage contact center supervisor and lead agents
Prepares contact center performance reports
Contact Center Customer Experience Manager
By HomeSafe Alliance At Wyoming, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree