Computer User Support Specialist

Job Summary
We know you understand technology. You may even have a good idea of what a personal injury law firm does. But we guarantee you don't know how Daniel Stark utilizes technology. Here you’ll learn how we utilize technology to innovate the practice of law and deliver world-class legal services to our clients. If you want to call one of our offices in Austin or Killeen home as a Computer User Support Specialist, continue on.
We are looking for that person who will bring their experience, who loves to learn, and will deliver I.T. with a friendly twist. At Daniel Stark you will learn what it means to live out our core values and carry out your passion for technology supporting our multiple offices. You never know what you might find yourself in the middle of at Daniel Stark!
Our technology supports our advertising, marketing, call center, ongoing data needs, those working from home and multiple office locations. Of course, as well as our attorneys from discovery all the way to the courtroom. Technology is critical to our future growth and ongoing continual improvement.
To achieve this mission, the Computer User Support Specialist will have a team of internal technology resources and vendor partners to serve Daniel Stark with a passion for meeting the wide variety of user’s needs.
The Breakdown

• Join a team that desires to be the friendliest on the planet.
• Showcase more than your technical aptitude, put on display your awesome written and oral communication skills to deal effectively with people at different levels and in different situations
• Spend your week involved with asset management and procurement, helpdesk management and support tickets, incident response, change management, SOP documentation, SaaS support, coordinating with vendors and more.
• Participate in projects creating efficiency and fueling the growth of Daniel Stark.
• Use problem-solving and solution skills to help users with their computer, software, process and connectivity needs.

Why Us
You could take your talents anywhere. We know that. You know that. So, let’s cut to the chase - we're a plaintiff personal injury law firm that started over 20 years ago and has grown into a multi-million-dollar boutique law firm with over 160 employees. We take our clients seriously and fight against big insurance companies trying to screw them over. We are aggressive advocates. We will exhaust every option, every avenue, to get our clients what they deserve. Just look back at our successful history of thousands of clients who we’ve built relationships with to see the proof.
But what sets us apart? Our commitment to top-tier office culture. Across our five office locations dispersed through central and east Texas, you'll find a team who exceeds in excellence in their work ethic, enthusiasm, and commitment to our social contract. It's no wonder we have a high retention of employees. But don't just take our word for it. See what our current employees think!
“DS is respected, valued, and we all learn from people that love to do what they do. We have the "work and life balance" many firms don't have, and the culture of this Firm is like no other.”
“I've been with DS for 6+ years and I don't see myself anywhere else. I not only love my job, but I also love and admire how DS takes great care of all the incoming calls/cases. We don't discriminate or see the cases as a "pot of gold" we do our best to deliver great service and open our hearts to everyone that is in desperate need of help.”
“This kind of work culture is hard to find. Upper management is communicative, the training is thorough, the work is satisfying (to me!), and the firm takes good care of its employees.”
“If I had to use one word to describe Daniel Stark it would be intentional. Intentional in their hiring. Intentional in the cases they accept and how they treat their clients. Intentional in the professional development of their staff – attorneys AND support staff. Everything is carefully thought through from the social contract to the operational processes and employees and clients alike are treated with the utmost care and respect. The genuine care they bring to every level of the business is rare and makes this a place I see myself staying for the duration of my career.”
As much as we want you to sell us on why you're our ideal candidate, we want to sell you on why we think we're your ideal place to work. We may be biased, but Daniel Stark is one of the most rewarding places to develop and grow your professional work experience. Your professional development won’t end after your training period. Your attorney team captain will continue to help you grow and develop and be a resource to you. Our team gives us 100% and in turn, we invest 100% right back into them.
Our Core Values

• Work Hard, Play Hard

We want you to give your 100% in the office AND outside the office. In fact, you MUST take 5 days off in a row at least once a year. In addition, we have team trips and excursions to bond and play hard together. (Check out the pics/videos from past years on our Facebook page!)

• Be Remarkable

Go above and beyond for your clients and team. They'll do the same for you. We want people remarking about the work we do and the high level of quality provided because that’s how we know we’re giving our 100% - not the bare minimum.
Appreciate those that do remarkable work. We believe everyone should take time to recognize the hard work of those around you! It makes a huge impact on the health and positivity of our team.

• Do It All, Do It Right, Do It Now

Get s**t done! The right way, the first time, when it needs to happen. 'Nuff said.

• Arms Out, Thumbs Out

Our five offices are filled with positive supportive team members who have your back. We love the team player mentality our team has and seeing how everyone supports and helps each other.
Skills And Qualifications

• Active Directory and Windows Server administration
• Barracuda / Help desk ticket experience / remote management / laptop deployment (imaging – deployment to end users) / assigning access permissions in software packages / key fob management. Salesforce – Litify experience helpful
• Excellent understanding of cloud-based applications and delivering cloud-based services
• An advanced understanding of technical issues, both hardware and software, for end user equipment
• Lift or carry equipment up to 25 lbs., as needed
• Display a commitment to quality and strong multi-tasking skills
• Strong interpersonal skills and ability to effectively communicate with teams across the entire organization
• Ability to work both independently and within a team environment
• Strong verbal and written skills proven ability to communicate with technical and non-technical staff
• Must be available to work onsite.
• Support of office / productivity software including Microsoft Office / Office 365
• 3+ year’s IT systems or relevant experience
• Video conferencing setup and troubleshooting
• 3+ years of experience in technical helpdesk or desk-side support environment
• Strong troubleshooting skills
• 3+ years’ experience with Microsoft Windows 10 / 11 and additionally Mac OS X

Remarkable Qualifications

• Ability to turn the strategic into the executable
• Passion for learning and growth
• Ownership mentality
• Outstanding communication skills

Salary And Benefits

• Gold’s Gym Membership Discount
• Team trips
• 401 (k) plan; 4% company contribution match
• Career growth and upwards mobility
• Social team building events and bonding
• $45,000+ per year based on experience and potential
• Paid time off on your birthday – go celebrate!
• Competitive benefits package (we’re on it – it’s good)
• Paid vacation
• Dental, vision, life, and supplemental insurance available
• The good snacks