Personal Computer Support Specialist

Responsibilities

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The PC Support Specialist is responsible for maintaining, configuring, installing, and troubleshooting of company owned hardware and software systems

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This person also provides IT related customer service and technical support to all users company-wide

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This individual shall at all times uphold the foundational goals of MUTI - "Client Service, Quality, and Safety" - to enhance the integrity for which the organization has become known

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Installs new or upgrades PC, printer, and accessory equipment for individual users

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Maintains an accurate inventory of all PCs and PC-related equipment

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Responds to assigned Help Desk tickets within established guidelines

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Maintains favorable customer relations by handling requests in a tactful, timely and professional manner

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Empowers end users by training and educating

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Participates in after-hours on-call rotation for the Production Support group

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Interacts with network services and/or applications development teams

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Maintains currency and high level of technical skill in field of expertise

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Escalates more complex problems using Departmental resources and Product Support

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Additional duties as assigned

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Work may include lifting objects weighing up to and sometimes exceeding 50 pounds

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Occasional travel may be required

Qualifications

Associates Degree in Computer Science or equivalent experience is required

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Working knowledge of PC hardware, network printers, and phone systems

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Working knowledge of Microsoft desktop operating systems and Microsoft Office products

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Strong troubleshooting and problem-solving skills

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Strong customer-service orientation at all times

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Work may include frequent kneeling and stooping

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Must be able to effectively communicate with individuals within all levels of the organization

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Must be dependable and motivated

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Ability to pass pre-employment and random drug and alcohol testing

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Ability to communicate information through speech and in writing to be easily understood by all personnel

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Knowledge of principles and procedures, as they apply to MUTI and the telecommunications industry

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Knowledge of business and management principles involved in strategic planning

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Demonstrated ability to work with frequent interruptions in work flow and constantly changing priorities

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Must be able to remain in a stationary position for extended periods of time with the ability to move throughout the office or outside manufacturing plant as needed

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Must be able to perform physical activities that require use of fingers, hands and arms, such as sitting, typing, using office equipment and reaching

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Some additional physical activities may require walking, stooping, bending, twisting and handling of materials

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Must have the ability to concentrate on tasks for long periods of time and be able to observe and receive information from all relevant sources