Compliance Operations Program Manager

Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

We are looking for a Compliance Operations Program Manager to join Square and support the continued improvement of our Seller Compliance program. Our mission is to make banking and financial services accessible to the underserved and unbanked by designing and implementing an outstanding compliance program to help grow the Seller business while protecting the broader financial ecosystem and the Company.

In this role, you will support the compliance operations team by contributing to the design and effectiveness of preventative and detective measures to enable proper detection and ongoing review as part of the program. You will collaborate with Compliance Leads and other relevant stakeholders to ensure our program complies with all applicable laws and regulations across jurisdictions. You will demonstrate excellent regulatory, process and systems design, data analytics, and documentation abilities.

You will:

• Provide guidance regionally and globally on PEP regulations and related policies and procedures
• Build operational processes and procedures to ensure compliance with applicable laws, regulations, payment network rules and industry best practices
• Make recommendations for and assist in executing process improvements and procedure updates for the Compliance team
• Create tactical and scalable solutions for operational teams to manage compliance tasks and risks
• Develop and maintain program frameworks and governance over the EDD program
• Stay informed of regulatory developments, payment network rules, industry trends and Square roadmaps to drive decisions
• Communicate the progress of and oversee the end-to-end implementation of each operational change to leadership and relevant stakeholders
• Evaluate BSA/AML KYC and EDD requirements for new and existing products or features
• Draft and maintain relevant documentation and content for changes to the program in accordance with regulatory updates, new products, and overall Compliance team policies and procedures

Qualifications

You have:

• Strong communication, problem solving and process management skills
• 3+ years as a project or program manager with direct experience in BSA/AML compliance and operations or 4+ years in relevant compliance operations role
• Advanced knowledge of compliance related issues including KYC, EDD, and PEP in the payments industry
• An ability to work cross-functionally in a fast-paced and dynamic environment
• A metrics-driven approach to create substantiated solutions
• In-depth expertise in BSA/AML regulations, risks and typologies
• In-depth understanding of compliance, operational risk, internal control framework and customer friction

Even Better:

• Relevant industry certifications (CAMS, CFE, CFCS, CRCM)
• Experience with SQL and/or Looker
• Project management experience

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $125,600 - USD $153,600

Zone B: USD $116,800 - USD $142,800

Zone C: USD $110,500 - USD $135,100

Zone D: USD $100,500 - USD $122,900

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Benefits include the following:

• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
• Retirement Plans including company match
• Healthcare coverage
• Paid Life insurance, AD&D. and disability benefits
• Learning and Development resources
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Employee Stock Purchase Program
• Paid time off
• Paid parental and caregiving leave

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.