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Company | Chobani |
Address | New York, United States |
Employment type | FULL_TIME |
Salary | |
Category | Food and Beverage Manufacturing |
Expires | 2023-06-22 |
Posted at | 11 months ago |
Summary
- Answer questions or address concerns about Chobani ads, brand messaging and developing news.
- Meet quality and productivity requirements as it relates to engaging the needs of the consumer
- Provide excellent written and verbal support to consumers by answering inbound calls and emails received through our toll-free number, email and Chobani.com
- Provide support to our consumers via social media channels, including Twitter, Facebook, Instagram and TikTok.
- Perform other duties as necessary
- Offer best in class service to ensure that each and every consumer leaves the interaction feeling seen, heard, supported and cared for.
- Proactively learn about product specs, descriptions, nutritionals, ingredients and social issues to address incoming questions
- Escalate business-critical complaints as necessary
- Accurately record information gathered in transactions with consumers into CRM (Consumer Relations Management) system
- Align efforts in messaging with greater External Communications team
- Ability to quickly learn new material and information
- Must be able to travel to our Norwich or New Berlin locations within an hour and a half.
- College Degree or High School Diploma combined with relevant experience required
- Ability to handle stressful situations while managing proper tone and messaging
- Previous experience with real time data entry
- Ability to work independently with little supervision on occasion
- Ability to work in a team environment
- Minimum of 2-3 years of experience required
- Ability to understand and convey the ideals and culture of the Chobani brand
- Excellent written and verbal communication skills
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