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Community Based Care Licensing Complaint Unit Manager

Company

Department of Human Services
Address , Salem, Or
Employment type FULL_TIME
Salary $5,079 - $7,861 a month
Expires 2023-06-23
Posted at 1 year ago
Job Description
Initial Posting Date:
01/03/2023
Application Deadline:
04/24/2023
Agency:
Department of Human Services
Salary Range:
$5,079 - $7,861
Position Type:
Employee
Position Title:
Community Based Care Licensing Complaint Unit Manager
:
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
Are you motivated to be a part of an organization with extensive opportunities to learn, grow, and make a difference in our communities? If you daily demonstrate and recognize the value of individual and cultural differences, embrace diversity, equity, and inclusion, and actively create a work environment where talents and abilities are valued, we want you on our team!
The Safety Oversight and Quality Unit (SOQ) is looking to hire an energetic Community-Based Care Licensing Complaint Unit Manager to join our talented team.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!
  • When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
  • We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
  • Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
What you need to qualify
Four Years of lead work, supervision, or progressively related experience.
OR
One year of related experience and a bachelor’s degree in a related field.
Essential attributes
We are looking for candidates with:
  • Research: Experience with triaging and investigating complaints
  • Data-focused: Ability to make data-based decisions
  • Long Term Care settings: Demonstrated experience in LTC settings, whether in a leadership or administrative role.
  • Continuous Improvement mindset: Dedication to looking for ways to improve processes and outcomes on an ongoing basis
  • Problem-solving: Demonstrated ability to be open-minded while understanding the problem, innovative with devising solutions, analytical when evaluating their validity, and strategic in implementing them.
  • Communication: Strong communication skills: listening, interpersonal, written, and verbal with an emphasis on conflict resolution, team building, and employee recognition.
  • Oregon Administrative Rules: Knowledge and experience interpreting complex rules
  • Leadership: Exceptional leadership skills, not just limited to supervising others but fostering a healthy diverse, and inclusive working environment. Experience managing a statewide team
Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.
Your duties at a glance
The APD Program is a program within the Department of Human Services that assist seniors and people with disabilities of all ages to achieve well-being through opportunities for community living, employment, family support, and services that promote independence, choice, and dignity.
Click here
to learn more about Aging and People with Disabilities.
As a Community-Based Care Licensing Complaint Unit Manager, you will:
  • Oversee the identification of provider deficiencies and work closely with the provider and the Safety Oversight and Quality Unit (SOQ), (the sanctioning authority) to report non-compliance with the CBC program, help determine course of action and plans of correction, if necessary, based on severity.
  • Coordinate with policy analysts, corrective action coordinators, and licensors for the facilities around deficiencies.
  • Work with case managers, Adult Protective Services, SOQ, the Office of the Long-Term Care Ombudsman, and other individuals working to ensure the safety, health, and independence of all Oregonians (both private pay and Medicaid) living within Community Based Care facilities.
  • Supervise the inspection, coordination with, and monitoring of Community Based Care facilities to ensure compliance with licensing requirements and investigate complaints.
  • Look for trends within facilities that might indicate systemic deficiencies that need to be remedied to ensure the safety, health, and independence of residents.
  • Understand, evaluate, explain, and apply rules, regulations, guidelines, and policies to providers, staff, and partners related to Community-Based Care facilities.
  • Ensure provider compliance with Community-Based Care rules, regulations, guidelines, and policies.
  • Provide leadership, direction, coaching, and development to the employees providing direct service delivery of the CBC Complaint Investigation program.
  • Ensure resources are available to employees to carry out timely, quality services.
Working conditions
  • Employee’s work will be conducted in a hybrid format that includes fieldwork, office work, and some work that can be conducted remotely.
  • Regular travel within the state including use of state vehicle or other acceptable transportation.
  • Employee will work a professional work week with a possibility of a flexible schedule after training.
  • You may interact with a wide range of people including some who have experienced trauma, & exhibit challenges in controlling their emotions.
Application instructions & requirements
Your work history profile, cover letter, and resume are the perfect opportunities to highlight your interest in the position and demonstrate your skills and lived and/or work experience that shows you are an excellent candidate for the position.
  • If you are not a current State of Oregon employee, view this application instructional video.
  • Current State of Oregon employees: Apply via your employee Workday account.
  • A cover letter is required. Attach a cover letter that demonstrates how you meet the qualifications and essential attributes for the position.
  • After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Additional requirements
  • Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in the withdrawal of a conditional job offer or termination of employment.
  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Helpful information
  • If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Marina via email [email protected]. Please be sure to include the job requisition number.
  • Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.
  • This position is a management service supervisory position and is not represented by a union.
  • This recruitment may be used to fill future vacancies.
A cover letter is required. Attach a cover letter that demonstrates how you meet the qualifications and essential attributes for the position.