Communications Agent - Full Time

JOIN FOUR SEASONS RESORT HUALĀLAI

Nestled along the legendary Kona-Kohala Coast of Hawai`i Island, Hualālai is a Hawaiian destination practicing traditions that have been passed down from generations before us. Here, the beauty of its natural resources are showcased, tropical and indigenous plants embrace the walkways. The spirit of hospitality is all around you as our people share the true essence of aloha.

All of the richness of the Hualālai experience comes from the gracious people who work here. They are our treasured “Ambassadors of Aloha” – the embodiment of Hawaiian hospitality- and our greatest Asset.

COMMUNICATIONS AGENT (PBX)

The Four Seasons Resort Hualalai is looking for a Communications Agent (PBX) who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Communications Agent (PBX) have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

What You’ll Do

• And More!
• Process guest requests
• Work with Reservations team to ensure guests are being attended to in a timely manner
• Process incoming faxes
• Ensure communication is clear and thorough throughout the hotel
• Place wake up calls for our guests
• Answer all incoming calls to the hotel, and internally from our guests

What To Bring

• Strong Customer Service skills
• Ability to touch type 50+ WPM and comprehensive computer skills
• Previous experience in high call volume center
• Fluent and professional communication both written and verbal
• Works well under pressure, multitasking, and team player
• Ability to accurately read and work with computer systems.
• Successful candidate must possess legal work authorization in United States
• Extreme attention to detail in all areas, organizational skills, and thinks strategically

Join Our ‘ohana & Enjoy Our Amazing Benefits

• Employee Recognition Programs
• Company Match 401K Plan
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Training and Development Opportunities
• Laundered Employee Uniform
• Robust Benefit Plan
• Complimentary stays at Four Seasons Worldwide
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana
• Holiday, Vacation & Sick pay

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortHualalai

Instagram: https://www.instagram.com/fshualalai/

Twitter: https://twitter.com/FSHualalai

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf