Dispatcher - Full Time

Position: Dispatcher

Shift & Schedule: Monday through Friday 3pm-11pm, Full Time

Compensation: $25.15 per hour

:

The Dispatcher is responsible for the planning, scheduling and dispatching of our customers freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshoot concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.

Core Duties & Responsibilities:

• Develop a strong relationship with Independent Contractors within assigned fleet
• Act as the main point of contact for all driver facing communication via phone, Qualcomm and E-mail
• Monitor performance and available hours of Fleet Drivers
• Monitor shipments throughout transit in order to effectively meet delivery schedules
• Manage customer and driver expectations to align with operational capabilities
• Other duties as assigned
• Offer exceptional support to drivers to ensure that their professional needs are being met
• Respond to customers efficiently, thoroughly, and professionally
• Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments
• Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues

Requirements:

• Ability to present and maintain a positive corporate image in a fast paced environment
• Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
• Desire for a long-term career with an industry leading company
• Proactively establish and maintain effective working team relationships with all support departments
• Self-motivated problem-solver with strong desire to meet customer needs
• Strong verbal and written communication skills
• Must be willing to work a flexible schedule

Skills:

• Experience with AS400 operating systems is a plus
• Must have the ability to work in a fast paced environment
• Ideal candidate will possess a “can do" attitude with a “will do" work ethic
• Transportation industry knowledge and experience is a plus
• Prior dispatch/load planning experience is a plus

Forward Air is an Equal Opportunity employer.

Job Type: Full-time

Pay: $25.15 per hour

Benefits:

• Health insurance
• 401(k)
• Employee discount
• Dental insurance
• Employee assistance program
• Vision insurance
• Life insurance
• Flexible spending account
• Paid time off
• Health savings account

Schedule:

• Evening shift
• Monday to Friday

Ability to commute/relocate:

• Jamaica, NY 11413: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person