Commercial Lines Account Manager (Service Center)

Provide superior customer service to all customers. This role can be in-office or remote and will start in October, 2023.

RESPONSIBILITIES:

• Assist in book management by communicating agency concerns and issues.
• Assist in achieving loss ratio targets.
• Process endorsements and renewals.
• Provide superior customer service to all customers.
• Develop working understanding of insurance industry rules and regulations.
• Coach policyholders regarding their coverage and assist them in selecting the appropriate coverage to meet their needs.
• Assist coworkers to maximize service center goals. Adhere to continuing education in order to maintain agent’s license and stay current with applicable state agency and P&C laws.
• Provide ideas on how to improve SECURA’s Service Center.
• Maintain strong agency relationships and keep agents up-to-date on any special circumstances involving their customers.
• Act as a technical/informational resource for questions, projects, and training purposes.
• Develop working understanding and application of SECURA’s underwriting methodology and coverage forms.
• Cross-sell additional products, such as Umbrellas, to help enhance an account.
• Assist in training and developing standard operating procedures and workflows.

QUALIFICATIONS:

ESSENTIAL:

• High school diploma or general education degree (GED).
• Prior Agency experience and advanced knowledge of Commercial Lines Insurance.
• Excellent problem-solving, decision-making, multi-tasking and organization/prioritization skills.
• Excellent customer service and interpersonal skills, as well as a top-notch attitude.
• Ability to excel in a fast-paced, team environment.
• Agent’s license or the ability to obtain within 60 days from hire (paid for by SECURA).
• Excellent skills using technology tools.

PREFERRED:

• CISR, CIC, CPCU or introductory insurance courses.
• Associate’s degree or college coursework.