Sr. Credit & Collections Specialist - Remote

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Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary:

We are looking for a competent Senior Credit and Collections Specialist to undertake a variety of financial and non-financial tasks in order to help guarantee the company’s revenues. You will handle the collection and resolution of account balances of an assigned portfolio and providing direct, real-time support by having a strong understanding of company policies, processes, and department process flows.

Essential Job Functions:

• Respond to written communication (from internal and external sources) in a professional manner.
• Assists with escalations and high-volume workloads.
• Provide training to new staff members during their new hire basic training period.
• Assist with departmental reporting processes.
• Provide knowledge-based support while monitoring activity and provide real-time support as needed.
• Assist other colleagues with cross functional solutions.
• Collect, manage, and provide resolution of outstanding invoices from current and past due accounts for an assigned portfolio.
• Assist leadership team with ensuring team meets company deadlines for month end close responsibilities.
• Serve as a subject matter expert (SME) related to department processes and systems.
• Work with the leadership team to stay updated on product knowledge, internal processes and be informed of any changes in company/departmental policies or procedures.

Specific Skills/ Attributes:

• Able to work effectively with all levels of management.
• Intermediate knowledge of MS Outlook, MS Word, and MS Excel.
• Ability to function in a collaborative, team-oriented environment.
• Must demonstrate exceptional organizational and communication skills and ability to manage multiple priorities.
• Self-starter capable of adapting to meet fast paced and changing business needs.
• Excellent verbal and written communication skills

Qualifications:

• High school diploma/GED required (Associate’s degree in a business-related field preferred)
• Experience in handling escalated research situations
• Minimum 2 years of Accounts Receivable and/or Collections experience

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.