Remote Collections Specialist Jobs

This position will work with our Trajector management team and partner with our Veterans to pay invoices and past due balances. They will utilize their previous experience to connect and respond to Veterans tactfully with questions. This position is remote and based out of our Gainesville Corporate Office. The Collections Specialist will report to a Team Lead and work 40 - 45 hours per week. These hours may be from Monday - Friday from 8:00 am - 5:00 pm EDT with occasional evenings and Saturdays.

• Medical, dental, vision, 401k program, and MORE
• Joining a rapidly growing organization
• Paid time off, including 7 federal holidays plus 2 flex holidays for DEI
• $16.00 - $20.00 per hour PLUS performance incentives averaging $1,800 per month

• Ensure all customer information is correct, including phone numbers and addresses
• Print reports for management
• Review of account documents
• Proactive and comfortable with outbound calls, SMS, and email adherence workflow
• Maintain account notes and information
• Ability to resolve disputes and reconcile invoice from clients with a high level of satisfaction
• Set up repayment plans and new terms
• Collect payments on past due invoices
• Inform clients of current and past due invoices
• Establish rapport with clients
• Adhere to HIPAA compliance and company security policies

• Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Ensure all customer information is correct, including phone numbers and addresses
• Set up repayment plans and new term
• Comfortable with approximately five (5) hours per day making outbound calls
• Dedicated, secure, and quiet place to work free from distractions
• Experience in call center/fast paced environment
• Minimum internet speed of 10 Download/5 Upload to be eligible for hire
• Print reports for management
• Minimum of intermediate MS Excel proficiency required
• Review of account documents
• Collect payments on current and past due invoices
• High School Diploma or G.E.D. equivalent required
• Maintain account notes and information
• Minimum of two (2) year of Collections experience required

Keywords: Collections, collect, collections specialist, billing, billing clerk, call center, collector

Equal Opportunity Employer/Veterans/Disability