Clubhouse Manager/Assistant General Manager

Clubhouse Manager

Summary:

The talented individual who will fill this role will be dedicated and engaging.This position is responsible for all clubhouse operations, including the Food and Beverage operation.The Clubhouse Manager must have a servant’s heart and a passion for leading a team.We are looking for a leader!This individual will teach, guide, and support our Clubhouse teams to exceed our standard of excellence our membership deserves.Positivity is a key component to joining our team.This individual will always act with compassion and integrity.The successful candidate will lead and guide the Food & Beverage Managers, Housekeeping, Valet, Front Desk, and the Men’s and Women’s Locker Room departments.

Leadership:

• Encourage teammates and their ideas.
• Develop leaders – must have a passion for working together and teach everyone.
• Effectively communicate with all department leaders.
• Distinct focus on employee culture and environment.
• Responsible for upholding the employee dress code and to act when needed.
• Become a consistent visible figure for the Club.

Operations:

• Responsible for par levels of china, glassware, and silverware.
• Responsible for recruitment, training, supervision, and termination of all Food and Beverage Managers, Housekeepers, Valet, and Front Desk attendants.
• Implement routine cleaning schedules.
• As the leader of the Food and Beverage Program, the individual will address all member and guest feedback and complaints and will advise the General Manager as needed.
• The ability to work nights, weekends, and holidays as dictated by the schedule.
• Organize and ensure the implementation of nightly service meetings and trainings.
• Works closely with the Director of Membership and Marketing on direction of the Club’s technology and marketing strategies.
• Help develop wine lists and sales promotions for the Wine Locker Program.
• Completes other assignments from the General Manager.
• Responsible for the appearance, maintenance, and cleanliness of all equipment in the Clubhouse in conjunction with the respective department leaders.
• Will assist the Food and Beverage Managers and Executive Chef in the recruitment, training, supervision, and termination of all cooks, servers, bartenders, and dish room attendants.
• Help create and monitor effective onboarding orientation and continuous training programs for the team.
• Ensure all legal requirements are followed, including wage requirements, food safety, and the sale and consumption of alcohol.
• Will attend the Social Recreation, Membership, and House Committee meetings and lead the House Committee.

Financial:

• Works with respective department leaders to develop an operating budget and then monitors, and takes corrective action as necessary to achieve budget goals.
• Assists with the preparation of the annual budgets & forecasts.
• Works with the Club’s Controller to monitor budget efficiency throughout the fiscal year.

Reports to:General Manager

Qualifications:

• Embrace and teach the Club’s culture
• An engaging, energetic, and thoughtful leader.
• Lead with an empathetic hand and encourages teamwork and camaraderie.
• Actively promote the Club to all members.The Clubhouse Manager is expected to interact with members daily while actively soliciting members’ opinions and input about the Club.
• Must be patient and open to adjusting in this rapidly changing environment.
• Must be forward-thinking, highly ethical individual who behaves with a high level of professionalism.
• Provide exceptional, personable service and is receptive to member comments and criticisms.
• Strict confidentiality and discreetness are a must in this position.
• Continually examine the landscape of the Club and come up with ideas to improve the membership experience.
• Must be able to communicate policies, procedures, and encouragement to the team and membership.

Educational Qualifications:

• Bachelor’s Degree in Hotel/Restaurant Management, Business, or a related field is preferred.
• A minimum of three years of experience in a private club, luxury hotel, or resort management role.
• Working towards a Certified Club Manager (CCM) designation is preferred.
• Impeccable and verifiable references.All candidates will be subject to a thorough background check.
• An individual with exceptional character that has demonstrated dedication to the profession.

Benefits:

This is a full-time salaried position that will offer health, dental, and vision insurances, paid-time off, CMAA membership and education bonus, 401k, employee meals, and cell phone allowance.Pay is commensurate with experience and will also include CMAA benefits and an education bonus.

Please send resumes and cover letters to:

Henry C. Wise - General Manager

3300 Courtland Blvd., Shaker Heights, Ohio 44122

Or

Henry C. Wise [email protected]