Cloud Performance Engineer (Seffner, Fl)

Position: Cloud Performance Engineer

Location: Seffner, FL

Duration: Contract to hire OR Direct Hire

Description:

• The role defines the metrics, data collection methods, and reporting mechanisms as well as implementation of an overall performance management strategy.
• This role will also be the SME in measuring and reporting the financial performance of the Enterprise in the Cloud, by supporting cost transparency efforts, and helping to develop mature cost metrics and benchmarking.
• This role will be responsible for the monitoring, analysis, troubleshooting and reporting for overall operational performance. This includes but not limited to Infrastructure, Application, Network and Security.
• This role will be the SME in troubleshooting all performance issue across the Enterprise.
• The individual should possess a passion for operational excellence and a high level of interpersonal and soft skills necessary to work collaboratively across the Enterprise.
• This role will work closely with IT, Application Development, Project Management and external vendors ensuring the consistent tracking and reporting of metrics and performance data across the Enterprise.
• Ensures the effective capture of all logging and monitoring of all aspects of system and application behavior to facilitate fast detection and resolution of issues.
• This individual will take an active role in driving performance enhancements, and leading targeted process improvement initiatives.

Responsibilities:

• Stays informed of emerging cloud technologies and evaluates the value to operations.
• Ability to coordinate across teams, working closely with peers to ensure the appropriate focus and sense of urgency is applied to all issues
• Handles ad hoc requests and take on new procedures as required.
• Drive overall cost management of infrastructure in the Cloud.
• Network monitoring and management which includes discovering network components and software, analyzing network traffic, monitoring network equipment for indications of network congestion, faulty network interfaces, and faulty transmission media. The role will also include responsibility for security operations on the network including detecting, monitoring, analyzing threats and reporting security incidents.
• Recommend, implement and manage cloud Automation using native Cloud tools.
• Troubleshooting using logs, alerts and external data sources to determine network, application, or security issues. The ability to corelate data to determine root cause.
• Drive overall improvement in business and operational results due to increases in speed and uniformity of automated service creation.
• Recommend ideas to streamline operations, improve operations, create processes to proactively determine potential issues.
• When working on projects, identify and track project issues and dependencies, ensure follow-through, and appropriate actions are taken to complete project on time.
• Proactively analyze trends in performance across IT; collaborate with process owners and stakeholders to identify and implement process improvements to increase operational efficiency and customer satisfaction.
• Define and maintain IT's performance monitoring and reporting strategy (processes, tools, & templates); develop enhanced reporting capabilities through standardization and automation.
• Analyze and recommend performance improvements for Enterprise for capacity, availability, performance, support and security.
• Lead troubleshooting calls for performance issues.
• Provide runbooks for other departments to execute.
• Drive overall improvement of operation results for Infrastructure, Application, Network and Security, due to application of application performance monitoring tools and techniques.
• Handles incident queue and performs various tasks as assigned and determines business impact.
• Stays informed of production changes that could affect functionality and alerting.
• Design and implement load testing and application performance monitoring for applications
• Participate in efforts to improve cost transparency; develop more robust cost metrics and benchmarking capabilities; assist in efforts supporting IT cost leadership.
• Provide training and mentoring of other engineers.
• Accurately troubleshoots, reproduces, and documents issues and other pertinent information in Incident or Problem tickets.
• Work with application architects to improve scalability and performance, and MBTF.
• Collect, consolidate and validate performance data for inclusion in IT and business communications, including weekly reports, monthly scorecards, and executive presentations

Qualifications:

• Ability to lead using informal authority to drive organizational objectives.
• Candidate must have expert knowledge of at least one scripting language such as JavaScript, bash, or PowerShell.
• Candidate should have advanced knowledge of troubleshooting performance issues with complex large-scale multi-tier and distributed application infrastructures.
• Expert knowledge of IT performance metrics. Experience with data management, report design, data visualization and presentation techniques
• Self-motivator with the ability to work effectively with minimal supervision.
• Datacenter fundamentals, server hardware systems, KVM, UPS.
• Experience with Network or Security Operations Center.
• Network Security elements including intrusion protection systems, anti-virus, proxies, and firewalls.
• Expert experience with networking fundamentals, including TCP/IP, UDP, DNS, DHCP, VLANS, routing.
• Bachelor's degree in computer science or information systems (Master's Degree preferred) or an equivalent combination of education, work experience and/or applicable certifications.
• Expert experience with networking elements such as load balancers, proxies, routers and switches.
• Familiarity with financial data.
• Superior analytical and problem-solving skills.
• Expert experience with Application and Network Performance Management Tools
• A minimum of five years of experience related to Performance analysis and monitoring across multiple areas including Infrastructure, Application, Network and Security for medium to large scale companies.
• Ability to work with diverse, cross-functional teams, including external vendors.
• Strong organizational skills and attention to detail.
• Experience with one or more Cloud platforms; Microsoft Azure, Amazon Web Service (AWS), Google Cloud or IBM Cloud as it relates to performance, monitoring and cost management.
• Experience with BI reporting tools such as MS PowerBI
• Excellent written and verbal communication.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit www.dexian.com to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.