Clinical Support Staff (Css) Pharmacy Technician - Remote

About Us:

We are a thriving, Manhattan-based medication management solutions company committed to tackling the $528B suboptimal medication management problem. Patient medication information is often incomplete for healthcare providers and systems – it’s our mission to fill in the gaps. We provide real-time, universal access to accurate medication data for over 265 million patients and high-quality interventions by board certified telepharmacists. Through our solutions, healthcare providers can reduce preventable hospitalizations, avoid readmissions, and ultimately, improve patient outcomes. We’re already used by dozens of hospital systems, with tens of thousands of clinicians and supporting staff using us to care for millions of patients.

Here at Cureatr, we are driven by a core set of values and strive to incorporate them into everything we do. We care deeply about our users, patients, and employees, and we aim to live and operate compassionately. We take pride in creating a diverse, inclusive, and equitable company culture, where our open and honest approach to work fosters innovation and encourages employees to achieve professional and personal growth.

The Role:

We are looking to expand our medication management team with remote pharmacy technicians and medical assistants who share Cureatr’s passion for getting patient medication regimens right, driving better clinical and financial outcomes. Our vision is a world where people who need medications can access and use them safely and effectively so that they can live long healthy lives out of the hospital.

Who You Are:

You are a patient focused certified/registered Pharmacy Technician or Medical Assistant who is interested in joining a rapidly growing high tech healthcare company. You are passionate about helping patients learn how to better manage their medication regimens, and are excited to tackle our country’s suboptimal medication management problem.

Responsibilities:

• Conduct patient interviews and create accurate, comprehensive medication lists
• Embrace a continuous quality improvement approach by proactively identifying areas of improvement and communicating those ideas to the clinical services team
• Manage inbound and outbound patient calls and inquiries
• Ensure call resolution by discussing purpose of call, effectively address all concerns, and escalate calls as necessary according to protocol
• Conduct follow-up evaluations with patients and participate in other activities as assigned
• Coordinate clinical service visits between pharmacists and patients
• Manage challenging patient situations: respond promptly to patient needs and service requests

Requirements:

• Highly motivated, focused, and productive while working from home
• Enjoys problem solving, displays empathy and best interest for the patient in mind
• Excellent oral and written communication skills
• Patient Care Experience required
• Ability to understand and interpret medical information from oral and written resources
• High level of professionalism
• Regular and predictable punctuality and attendance
• Able to work with multiple applications to provide a seamless experience for the patient
• Must have reliable internet connection
• Positive attitude and genuinely enjoys talking to patients
• Pharmacy Technicians and Medical Assistants must be licensed in US
• Current Pharmacy Technician (CPhT) or Medical Assistant
• At least two years of experience as a pharmacy technician or medical assistant

Bonus points if:

• Previous experience as a medication reconciliation pharmacy technician or medical assistant
• Previous experience working in a high volume pharmacy call center
• Fluent in multiple languages (Chinese, Korean, Spanish, or Vietnamese)

Schedule:

This is a remote, work from home position. Candidates must be available to work between the hours of Monday - Friday, 11am - 11pm EST, and Saturday and Sunday 2pm - 10pm EST on rotation. Flexible scheduling available.

Salary: $

Licensure: Ideal candidates currently hold a valid Medical Assistant or Pharmacy Technician certification or registration in -

Why work with us?

Health & Wellness

• Health & wellness reimbursement
• Medical, dental, and vision insurance for employees and dependents
• Employee assistance programs focused on mental health

Financial Wellbeing

• Competitive compensation
• 401(k) plus company match

Flexibility and Time Off

• Remote work
• Generous paid time off, including vacation, bereavement, jury duty, sick leave, parental leave and baby bonding leave - (up to 12 weeks paid), disability, holidays and birthday

Community and Personal Development

• Growth opportunities
• Open access to leadership
• Time off to volunteer
• Professional development stipend

Equal Employment Opportunity Policy

Cureatr is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases

Disclaimer: we are aware of a scam targeting applicants using a cureatrcareers.com email address. Please block and report this sender, as they are not affiliated with Cureatr. If you have any questions, please contact us at [email protected]. Thank you!