Clinical Ops Scheduling Supervisor - Remote

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)

Position in this function serves as a compassionate, trusted, and able partner in managing schedule coordinators and ensuring clinicians schedule requests are completed efficiently and effectively.

Position in this function helps develop the technical schedule management guides for coordinators. Support communication between the schedule coordinators and internal stakeholders who need schedules changed.

If you are located in Pacific Time Zone local to Southern California, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Coordinate with central teams to block clinician schedules for townhalls, trainings and other events
• Develop standard processes, job aids and training materials for the department
• Communicate to stakeholders when requests are completed
• Serve as a resource for clinicians, clinician leaders, central leaders as we work to streamline appointing support across Optum California
• Support implementation timeline and coordination of schedule standardization and optimization
• Supervise the Schedule Coordinators for Optum California
• Manage schedule requests and delegation - 35% of time:
  • Distribute workload and assigns schedule change requests to schedule coordinators
  • Assures all changes to the block and schedule are in accordance with policies and alerts appropriate leadership when out of compliance
  • Outreach to care teams and clinicians to clarify any request information
  • Optimize and maintain accurate documentation of requests sent from various stakeholders (clinicians, leaders, care teams) in request tracking system
  • Serve as a resource for clinicians, clinician leaders, central leaders as we work to streamline appointing support across Optum California
  • Follow-up with schedule coordinators to ensure understanding of requests
  • Communicate to stakeholders when requests are completed
  • Take accountability for any follow - up work
• Templates Management in Application - 30% of the time
  • Manage complex appointment scheduling templates and visit types for all Optum California
  • Assist with schedule change request as needed
• Help test updates to the scheduling system as needed
• Assist with schedule change request as needed
• Manage PTO requests and identify staffing needs
• Take accountability for any follow - up work
• Outreach to care teams and clinicians to clarify any request information
• Ensure timesheets are correct and timesheet corrections submitted
• Manage complex appointment scheduling templates and visit types for all Optum California
• Distribute workload and assigns schedule change requests to schedule coordinators
• Work to standardize best practices in schedule template management across CDO for California
• Manage Schedule Coordinators - 20% of the time
  • Supervise the Schedule Coordinators for Optum California
  • Ensure timesheets are correct and timesheet corrections submitted
  • Manage PTO requests and identify staffing needs
  • Ensure team members complete compliance training in timely manner
• Projects - 10% of time:
  • Support implementation timeline and coordination of schedule standardization and optimization
  • Coordinate with central teams to block clinician schedules for townhalls, trainings and other events
  • Help test updates to the scheduling system as needed
    
• Optimize and maintain accurate documentation of requests sent from various stakeholders (clinicians, leaders, care teams) in request tracking system
• Training Schedule Coordinator - 5% of the time
  • Work to standardize best practices in schedule template management across CDO for California
  • Develop standard processes, job aids and training materials for the department
• Assures all changes to the block and schedule are in accordance with policies and alerts appropriate leadership when out of compliance
• Follow-up with schedule coordinators to ensure understanding of requests
• Ensure team members complete compliance training in timely manner

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Proficient with MS Office (Including Word, Excel, Outlook, PowerPoint)
• Prove ability to work efficiently and responsibility in an environment with multiple demands, interruptions, and time frames, with minimal supervision
• High School/GED
• Experience developing Job Aids and training others
• Ability to work any shift between 7:00am to 7:00pm within these hours PST
• 1+ years scheduling and health records experience in a hospital or healthcare setting required

Preferred Qualifications:

• Experience working with Sharepoint
• Customer Service Experience
• Proven advanced problem solving and critical thinking skills that demonstrate positive outcomes
• Proficient in delegating tasks via ticketing software such as ServiceNow
• Experience sending communication to organizational leaders
• 1+ years of UHG equivalent experience

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

California or Washington Residents Only: The salary range for California or Washington residents is $56,300 to $110,400. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.