Clinical Healthcare Coordinator Jobs

Job Summary:

The Clinical HUB Coordinator acts as a liaison and facilitator between MindCare Treatment teams and partners sites, and is responsible for scheduling, assisting with and coordinating clinical activities, appointments, information exchange, and consultations across sites and physicians through the use of telemedicine technology. As part of a multi-disciplinary team, the Clinical HUB Coordinator helps to ensure that high quality telemedicine services are delivered and properly documented in according to company policy and partner site requirements.

Duties/Responsibilities:

• Manage and coordinate the schedule and appointments, including pre-appointment chart prep and delivery of final encounter notes and supporting documents to customer
• Assist client sites with scheduling to utilize clinical time most efficiently and effectively and communicate changes in provider availability immediately
• Conduct and log customer satisfaction check as required
• Operate video conferencing equipment, telemedical and EMR systems
• Work closely with physicians and client staff to ensure the timely and accurate reporting of medical records, schedules, billing, utilization, and outcomes
• Facilitate safe and effective clinical consultations
• Performs other duties as required
• Follow appropriate billing and documentation procedures
• Administer screening tools to patients
• Assist sites with patient selection and informed consent

Required Skills/Abilities:

• Excellent written communication and documentation skills
• Excellent verbal communication skills with an emphasis on customer service
• Strong organizational skills and the ability to work on a deadline
• High integrity with excellent problem-solving abilities
• Ability to work independently with minimal supervision
• Ability to work as a part of a team
• Understanding of and commitment to appropriate protection of confidential patient information
• Ability to operate a personal computer and proficient with Microsoft Office Suite and medical office software, including electric medical record software
• Ability to work flexible hours as required to meet facility and patient needs

Education and Experience:

• Knowledge of psychiatric medicines and acute psychiatric service line strongly preferred
• 2+ years experience in practice administration, including scheduling, record keeping, billing, etc.
• Licensed Practical Nurse (LPN)
• Experience with telehealth technology, including video teleconference technology
• 3 to 5+ years of experience within a behavioral health facility or practice focused on psychiatric/mental health treatment, or equivalent