Clinic - Triage Nurse

Clinic - Triage Nurse-This 1.0fte/ Full-time position is scheduled to work Monday-Friday 8-hour day shifts.

Exempt, pay range $46.90-67.00

Mason Health provides an excellent benefit package to Part-time and Full-time employees, including:

• Retirement/ Deferred Compensation plans
• Medical, Dental & Vision Insurance

Mason Health will make employer contributions of 8% of your compensation for each pay period that you contribute at least 5% of your compensation.

• Tuition Assistance Program
• Employee Assistance Program
• Optional or elective benefits include:
• Life Insurance
• Mental Health & Wellness resources
• Paid Time Off, accrue up to 8 hours of PTO per bi-weekly pay period

• Flexible Spending Account
• Short & Long term disability insurance

Job Summary

Our Care Team triage RN provides skilled nursing telephone triage and healthcare advice for customers experiencing medical concerns or customers with questions for the care team. In addition to offering nursing support to customers and clinic staff, our triage RN collaborates with providers and other clinic staff to offer clinical guidance and education. The incumbent proactively monitors and responds to customers’ messages for healthcare assistance using nursing processes in accordance with applicable scope and standards of practice and within the policies, values, and mission of the organization.

Essential Duties and Responsibilities

1. Receives and responds messages and calls for healthcare assistance using nursing processes in accordance with applicable scope of practice.

2. Independently triages calls and assess messages to determine priority of care and routes directly.

3. Addresses complex, urgent or emergent situations escalated from other clinic staff.

4. Provides professional advice, education, and options based on assessment and clinical judgement. When appropriate contacts provider, Medical Assistant, or appropriate emergency response services.

5. May assist callers with scheduling appointments, and provides referrals to other healthcare professionals, clinic, hospitals, community resources and healthcare providers.

6. Documents symptoms/complaints, assessments, advice and patient/customers responses. Accurately completes all required clinical documentation in electronic medical system.

7. Uses evidenced-based care standards throughout the nursing process. Makes decisions reflecting knowledge of facts, knowledge of diseases/surgical conditions, care required, and good judgment.

8. Develops and maintains professional and clinical skills. Completes all annual competency and education requirements with established parameters and timeframes. Participates in staff meetings and educational in-services. Maintains awareness of policies and procedures and performance standards.

9. Acts as a resource for other clinic staff

10. Performs other related duties and special projects as assigned.

Organizational Responsibilities

In addition to the duties and responsibilities listed above, all employees are expected to support the Mason Health mission, vision and values; comply with District policies and procedures; and conduct themselves in an ethical, professional, respectful, and collaborative manner at all times. Employees are expected to comply with all applicable laws and regulations.

Required Education and Experience

1. Associate’s degree in Nursing required; Bachelor’s degree preferred.

2. One year of triage nursing experience, or equivalent, preferred

3. Three to five years of RN experience in related clinical area required.

Required Licenses, Certifications and/or Registrations

1. Current RN license in the state of Washington

2. Current Basic Life Support (BLS) certification

3. Advanced Cardiovascular Life Support (ACLS) certification within 3 months of hire.