Client Success Assistant (Ft)

Required Skills

• Proficient in Outlook, MS Office suite, file-sharing services (such as Dropbox and Google Drive), and Zoom.
• Highly detail-oriented and excellent at planning, calendaring, scheduling, and coordination of multiple tasks.
• Strong written and verbal communication skills.
• Familiarity with a variety of social media platforms and/or tools.
• Ability to manage shifting priorities and multiple tasks under tight concurrent deadlines.

Preferred Skills And Qualities

• Ability to understand and synthesize complex and technical information.
• Experience working with clients over email, on the phone, and in person/on video calls.
• Exceptional digital research and editing skills.
• B2B content and/or agency background is a strong plus.

Client Success Assistant

• The Client Success Assistant will communicate directly with clients regarding a variety of marketing assets including articles, videos, graphics, and reports. This person will also handle content scheduling and distribution on social media. This position will report to the company's Director of Client Services.
• This individual will be involved in an assistant position for multiple clients' digital marketing campaigns. The ideal candidate will be a self-starter who does not need to be micro-managed. This person will deliver client satisfaction and consistency in a timely, proactive, and responsible manner.
• Proven Content is a dynamic B2B content marketing agency, specializing in custom content for newsletters, blogs, and social media marketing. We provide a variety of online marketing services for a diverse array of national clients and agency partners. We are seeking an experienced, detail-oriented, and enthusiastic “word and people” person to fill a full-time position as Client Success Assistant.

Responsibilities Include

• Communicate with clients on overdue reviews/approvals.
• Assist with administrative setup of new clients.
• Schedule client meetings & set up Zoom calls.
• Attend and support client meetings.
• Additional administrative tasks as needed.
• Schedule approved content for strategic publish date.
• Work closely with Director of Client Services on editorial calendar and planning functions.
• Deliver content to clients for review.
• Distribute content on social media.

You will enjoy working with a motivated, caring, and enthusiastic team of talented and hardworking marketing professionals.