Client Success Coordinator- Contract

ARE YOU READY TO TAKE YOUR CAREER TO NEW HEIGHTS? ARE YOU SEEKING A NEW CHALLENGE IN A DYNAMIC SECTOR?

This is a very exciting and highly innovative time here at Outside.

OUR TRUE NORTH:

Outside Interactive, Inc., the premier hub for active lifestyle enthusiasts, offers best-in-class content and experiences to more than 70 million of the world’s most passionate outdoor, wellness, and endurance enthusiasts every month. We inspire a broad and diverse audience to do the activities they love with greater enjoyment, inspiration, and knowledge and are dedicated to making

Outside, Inc. is looking for a full-time contract based Client Success Coordinator for contract starting early August 2023 for 4-month assignment. This team-oriented Client Success Coordinator will join the energetic and collaborative marketing department. The Client Success Coordinator will play a key role in supporting the post-sales marketing team in striving for client satisfaction and campaign execution. The Client Success Coordinator will report to the Director, Client Success..

The ideal candidate has 2+ years of background in client facing role with account / project management and is exceptionally organized. Your interests are marketing and advertising and you are passionate about an active and healthy lifestyle. This is a team environment. We’re looking for a coordinator who is able to manage timelines, deliverables and multiple stakeholders.

Description

The Client Success Coordinator will be involved in all aspects of the marketing process for Outside, including client management, communications and relations, holistic project management, all native content execution, analytics and reporting, and overall support for Outside Inc.’s post-sales marketing team. The ideal candidate must be an organized, proactive problem solver, and have a positive attitude with a strong desire to advance their marketing skills. The Client Success Coordinator will work closely with and in support of all team members on the post-sales team as well as communicate effectively with a remote team and department leader.

Responsibilities

• Define and activate optimization tactics that ensure top performance of native content
• Drive production schedules and approval processes, asset collection, internal team alignment and trafficking and development and deployment of custom content, including social and email
• Be the go-to and daily point of contact for clients, ensuring alignment on goals, deliverables, timelines and KPIs
• Ensure campaigns are delivering on all contracted scopes of work across all platforms, including digital, social, email, podcast, print and events
• Work in collaboration with pre-sales, sales and digital media planning teams to move sold advertising deals into post-sales execution.
• Oversee the management of sponsored social post execution across Facebook, Twitter, and Instagram channels. Includes creation, posting, optimizing, routing and measurement.
• Holistically project manage all custom content deliverables and ensure timely delivery
• Gather and measure analytics, track pacing, reporting to clients and final recapping that include insights and key learnings

Required Skills

• Bachelor’s degree in marketing, advertising, or related field
• Strong client relations and communications skills, both written and verbal
• Proactive and positive approach to problem solving to ensure projects stay on track
• Deep understanding of Google docs as well as analytics tools (Google Analytics, Salesforce, Smartsheets, Facebook Insights, Asana, Dropbox, Pressboard and Hubspot)
• Ability to work independently with minimal supervision
• Capacity to balance, prioritize and deliver accurate results under tight deadlines
• 2+ years experience in client facing work and/or account management
• Organization skills to track many things at the same time
• Enthusiasm, personality, a passion for teamwork, and a positive attitude are all essential for success

Entirely remote jobs that could be performed in Colorado: Employees can expect to be paid an hourly rate between $22.00 to $24.00.