Client Services Professional Jobs

• Attend to client’s questions, complaints, and concerns and facilitate satisfactory resolution
• Maintains customer records by updating account information and processing customer adjustments
• Any other duties as assigned by management
• Ability to make decisions and resolve client issues
• Remain well informed on system and product changes by reviewing resources available
• Conveys to the client a sense of expertise in our debt management product and services
• Follows established procedures; performs education and personal financial management counseling, specifically in credit card debt management
• Provide additional educational and referral resources to the client as needed

Required Skills:

• High Speed internet (DSL or cable) connection required
• Must be highly motivated with the ability to prioritize, plan, organize and follow through on work assignments
• Have strong attention to detail and must be able to multi-task.
• Familiarity with operating systems, Internet browsers, MS Office Products,
• Flexibility with work schedule
• Must be able to work from home in a quiet environment
• Ability to utilize effective interpersonal skills
• Ability to handle sensitive client information
• Excellent phone, verbal and written communication skills

Required:

• 3+ years of previous customer service experience, care center experience a plus
• Must have strong customer service and communication skills

Preferred:

• Experience in credit counseling, financial services, call center or customer service.