Manager, Professional Services Jobs

Leads all aspects of the North America (NA) Professional Services product portfolio and strategy to establish sustainable growth with commercial end-users. The Manager, Professional Services will closely monitor market trends and Husqvarna competitors to establish and develop a relevant and impactful Services portfolio of offers and innovative commercial end-user solutions. This includes but is not limited to participation and/or implementation of ongoing global projects and market studies; the coordination with global and local Pro Customer Segment Units (CSU) teams, Pro NA sales organizations, distributors, dealer partners, and end-users to gather relevant and meaningful insights that support the development of the Pro Services product offering. Integration and collaboration with Global Pro organization is essential. This position is a critical thinker with P&L influence, and is also responsible for shaping the long-term NA Professional vision and deploying the business plans, strategies and tactics to deliver that vision on a yearly basis.

What You Need to Know:

• Skilled at building partnerships with the sales organizations to gain alignment, gather market feedback, assess user acceptance and inform product improvements and future projects
• Employ thought leadership on all business cases both from the customer’s lens and to fulfill and/or enhance the Husqvarna Pro brand promise
• Track in-market Services portfolio performance (KPIs beyond volume/value), with a focus on developing sustainable revenue streams and driving overall profitability & ROI
• Deploy and lead pilots as needed; attend end-user prototype testing sessions
• Ensure Services product life-cycle processes are established and documented for clarity on responsibilities and managing transitions
• Ensure “launch readiness” for new or existing Services products and offers
• Communicate effectively to the Global Pro team the unique needs of the NA market
• Develop Services offer materials for trade shows, sales meetings, and training team, bringing to life the key features and benefits to maximize impact; attend trade shows as needed
• Continuously monitor and gather competitor intelligence and end-user feedback to identify opportunities to enhance offer(s) and develop relevant, meaningful value propositions
• How to articulate clearly customer problems and needs; market and end-user requirements
• Lead, initiate and support the overall implementation of the Pro NA Services strategy
• Work cross-functionally with product management, IT, engineering, sales, and marketing to ensure internal capabilities are in-place to support the execution of Services products
• Develop profitable business cases and market-leading Services product portfolio roadmaps that grow sales of commercial products, parts & accessories; drive incremental revenue, address end-user feedback, enhance customer experience and improve brand loyalty

What We Are Looking For:

• Demonstrated ability to build effective teams with strong interpersonal skills to align with internal and external stakeholders to achieve desired outcomes; manage direct reports
• B2B digital/software Sales and/or Marketing experience a plus
• Experience identifying business opportunities, developing strategic projects, launching them to intermediaries and end-users, and managing the overall performance and life-cycle
• Strong organizational and planning skills with an attention to detail and an ability to manage, manipulate and interpret insights within large data-sets
• Familiarity with Services product development lifecycle process required
• Proven track record driving profitable growth through offer development in global organizations with complex, multi-layered sales channels
• Ability to manage a budget, execute multiple projects at once, meet deadlines and ensure a positive ROI on assigned projects and initiatives
• Bachelor’s degree in Business Administration, IT, Engineering or relevant discipline
• Willingness and ability to work extended hours, including overtime and weekends, and travel up to 25% to domestic and international sites.
• 5+ years of digital solutions product management or other relevant B2B experience including Finance, Marketing, Sales, Aftersales, project management etc.
• Advanced proficiency in Microsoft Office including Excel, Word and Power Point
• Experience with Outdoor Power Equipment, or other durable goods desirable

Husqvarna provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Last date to apply:

We are continuously accepting applications