Client Relations Specialist Jobs

About the Company:

Grant Cardone Enterprises (GCE) is the world leader in education, consulting, and management for small businesses around the world. Founded by renowned business expert, Grant Cardone, Grant Cardone Enterprise has helped small businesses grow and scale for over 30 years. Cardone's strategies are taught through online programs, workshops, one-on-one coaching, and large scale events.

Thanks to his 3 decade track record helping over 2 million businesses 10X their revenues, the Grant Cardone Enterprises empire now spans Business Education, Investment, Private Equity, Philanthropy, and Technology Development.

JOB PURPOSE

The Client Relations Specialist's primary responsibilities are to increase customer satisfaction by providing exemplary customer service to promote growth, retention and loyalty among clientele. You will work with customers by phone, email and instant messenger to support customers in various aspects. If you want more out of life and have always wanted to be a part of something really big that would change lives for the better, this is your opportunity.

RESPONSIBILITIES

• Familiarity with Social Media management, Facebook, Instagram, YouTube, able to create engagement on social media platforms
• Share customer success stories during daily company meeting
• Ensuring customers have a VIP experience at our events
• Encourage happy customers to send us their success stories
• Enthusiastic, persistent, friendly and professional on the phone
• Implement training material throughout calls
• Assist callers by helping to identify training or events that best fit their personal and business needs.
• Receive all inbound calls to answer questions - fact find and qualify lead/ route to appropriate extension if needed.
• The ability to learn and administer our products quickly and effectively resulting in being able to teach it to our clients
• Work with clients to ensure they are satisfied with the services provided to make sure they are upsold to the next stage in their training
• Provide excellent service to our clients and apply effective troubleshooting techniques under pressure

QUALIFICATIONS

Experience, Competencies and Education:

• Intimately familiar with sales techniques, objection handling, and know how to navigate conversations to a positive end
• Professional phone skills
• Sales experience preferred
• High school diploma or GED preferred
• Thrives in a fast-paced environment
• Desire to help others
• Knowledge of sales cycles and sales process
• Experience with HubSpot, Shopify, Stripe, Zen Desk a plus
• Manages difficult or emotional customer situations
• Excellent presentation and delivery skills
• Competent problem solver
• Technical aptitude with the ability to learn software programs
• Excellent verbal and written communication skills with a flair for storytelling

This is full-time Monday to Friday 9am to 6pm, with additional hours/times as needed in Aventura, Florida.

Cardone Enterprises is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.