Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
- Partner Relations Assistant
- Employee Relations Partner
- People Relations Partner
- Institutional Investor Relations Partner
- Client Relations Partner
- Partner Relations Manager
- Partner Relations Specialist
- Senior Partner Relations Specialist
- External Community Relations Partner
- Partner Relations Representative
Some similar recruitments
Client Relations Specialist Jobs
Recruited by Grant Cardone Enterprises 7 months ago
Address Miami-Fort Lauderdale Area, United States
Hr People Partner Jobs
Recruited by REEF 8 months ago
Address Miami, FL, United States
Employee Relations Business Partner
Recruited by Coca-Cola Consolidated, Inc. 8 months ago
Address , Charlotte, 28211
Client Partner - Sales
Recruited by Verizon 8 months ago
Address , Charlotte, Nc
Client Relations Associate Jobs
Recruited by Oculus Management Group 9 months ago
Address Palm Beach Gardens, FL, United States
Client Relations Manager Jobs
Recruited by Louis Vuitton 9 months ago
Address Coral Gables, FL, United States
Client Relations Associate Jobs
Recruited by 5M Promotions Inc 10 months ago
Address Sarasota, FL, United States
Remote Partner & Payer Relations Coordinator
Recruited by Aspirion 10 months ago
Address Lakeland, FL, United States
Employee Relations Business Partner
Recruited by Coca-Cola Consolidated, Inc. 11 months ago
Address , Charlotte, 28273, Nc
Employee Relations Partner Jobs
Recruited by Benihana 1 year ago
Address Aventura, FL, United States
Svp - Client Partner Executive
Recruited by SkillStorm 1 year ago
Address Orlando, FL, United States
Hr Partner Hub & Employee Relations Manager
Recruited by Siemens Digital Industries Software 1 year ago
Address , Charlotte, Nc
$113,900 - $205,000 a year
Partner Relations Representative Jobs
Company | SoFi |
Address | Jacksonville, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-09-15 |
Posted at | 8 months ago |
Employee Applicant Privacy Notice
- May be seen as informal business partner leader on day-to-day tasks
- Deliver timely, accurate and actionable information to SoFi Teams as appropriate
- Create and submit change request to business partner for needed program changes
- Gather agenda items for recurring weekly meetings that involve applicable stakeholders from various internal departments
- Update information in the AtWork portal.
- Provide white-glove service to business partners, internal staff inquiries and AtWork support via phone and email with focus on one-call resolution and problem solving.
- Act as the central point of contact for business partners, readily conveying information to and from servicing, funding, sales, review, engineering, and other groups as required
- Conduct a weekly meeting that presents accomplishments from prior week and upcoming initiatives for the upcoming week(s) and quarter(s) to Senior Director and Senior Relationship Manager
- Coordinate and schedule multiple weekly meetings with the assistance of both Sr. Relationship Manager and Recovery Operations Manager
- Document every correspondence from business partners clearly and concisely in system of record and SalesForce as required
- Be the main point of contact for quarterly and annual audits performed by both internal Supplier management and external audit firm
- Think critically and anticipate the business partner needs, identifying other potential needs or issues while resolving the current one, identify and escalate trends quickly to CRT, In-School Program Management, or the Sales Team as required
- Exude confidence and positivity, always keeping calm under pressure and over-delivering
- Conduct outbound calls to proactively resolve issues and convey the necessary information to schools and business partners including information as it relates to completing certifications, handling refunds, invoices/payments or addressing changes to processing preferences
- Assist in creating and maintaining product SOP’s
- Strong ability to overcome objections, de-escalate inquiries and be genuinely empathetic in conversation with schools and business partners
- Share insights with management regarding the root causes of school and business partners inquiries, concerns and complaints, trend identification, advocating on our schools’ behalf to improve our products, operations, and policies
- Improve upon and refine sales and customer service knowledge and techniques through ongoing training
- You will provide support to both the Senior Relationship Manager, as well as the Relationship Manager for the Collection Center of Excellence (CcoE)
- Laser-focus on detail, ensuring the correct information is always provided
- Partake in updating and maintaining business partners servicing agreement and program guidelines
- Provide input on product enhancements and features as heard from schools, colleagues, or your own ideas
- Experience handling a high volume of transactions across multiple channels
- Ability to build positive working relationships with SoFi schools and team members
- Demonstrate influence and the capability to receive buy-in from management on ideas and proposals
- Professional demeanor, strong work ethic
- Willingness to ask questions when uncertain of actions being discussed or outlined next steps
- College degree desired or equivalent experience. High school diploma or GED required
- Self-motivated, resourceful, productive on teams as well as independent work
- Advanced computer skills with solid proficiency in Microsoft Office Suite, knowledge of SalesForce a plus
- A general understanding of student lending market space
- Ability to hold productive, effective, and efficient meetings with materials in advance to prepare the targeted audience for the discussion topic
- Demonstrated aptitude for understanding technology and processes
- Previous experience in financial services/sales in an inbound/outbound call center
- An understanding of compliance and regulatory changes that impact student loans products
- Strong prioritization skills with a sense or urgency when necessary
- Strong verbal and written communication skills
- Able to move between projects / duties quickly and efficiently with excellent organizational and time management skills
- Ability to exhibit grace under pressure, while successfully navigating complex work assignments/situations efficiently and effectively
- Ability to meet critical deadlines in a dynamic, rapidly changing environment
- Knowledge of the financial aid process, FAFSA and other key terminology required to service school customers
- Quick, but thoughtful problem-solving skills
- Thinking outside of the box at times to present ideas when encountered with a member or program resolution scenario
- Track record of successful high-impact decision making
- Seek opportunities to learn, contribute, and teach other internal staff reaching out to you for business partner needs knowledge of processes and procedures
- Leverage internal networking to drive team decisions for changes and driving results
- Two years or more of Student Lending experience.
- Two years or more of Relationship Management experience preferred.
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago