Client Relations Associate Jobs

At Oculus Management, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service have overall improved the quality of our client relations. With our client’s upcoming expansion, we are looking to extend our Client Relations and Customer Service Team. If you are team-spirited, share a passion in cultivating relationships, and have the desire to assist others, then the Client Relations Associate role was made for you!

Responsibilities of a Client Relations Associate:

• Maintain open communication between our clients, their consumers, and our Client Relations Associate Team
• Coordinate with sales team to ensure process orders are completed and installation dates are set
• Document client’s contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Client Relations Associates
• Establish and maintain long lasting business and client relationships
• Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions
• Identify, troubleshoot, and provide clients resolutions to their issues and concerns
• Collaborate with fellow Client Relations Associates, and other Customer Service and Sales team members that all sales targets are met
• Provide clients with an individualized purchasing experience and utmost customer service

The Ideal Candidate as a Client Relations Associate:

• Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred
• Charismatic and personable demeanor that transpires to fellow Client Relations Associates and other Customer Service team members
• Practices active listening and is empathetic to client’s concerns
• People-oriented and passionate about building relationships
• Results driven and self-motivated to improve interpersonal skills
• 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred
• High School Diploma or equivalent certification required
• Solution-oriented and takes initiative in resolving unexpected challenges

Powered by JazzHR

ND5A64V9y4