Client Development Manager, Mhfa Adult, Youth & Teen

Organizational Overview

Founded in 1969, the National Council for Mental Wellbeing (National Council) is a membership organization that drives policy and social change on behalf of nearly 3,200 mental health and substance use treatment organizations and the more than 10 million children, adults and families they serve. The National Council is a 501(c)(3) association that advocates for policies that ensure people who have mental health and substance use challenges have access to comprehensive, high-quality services. We also offer state-of-the-science education and practice improvement consulting and resources to ensure services are efficient and effective.

Position Summary

The Client Development Manager owns relationships, from initial inquiry to contract execution and renewal, for all clients seeking instructor training and certification courses for the MHFA Adult/Teen/Youth community programs and its training modules. The CDM works primarily with new and established clients to ensure the successful procurement and implementation of MHFA training products and services. They are accountable for client acquisition and retention, overseeing satisfactory fulfillment and outcomes on all contracted MHFA training activities. Duties include the scope of work development, requirements gathering, sales process and workflow management, continuous process improvement, and reporting of client success.

While you can be based remotely anywhere in the U.S., there may be meetings you will need to attend during our core business hours of 8:30 AM to 5 PM Eastern time zone.

The National Council is an equal-opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.

Responsibilities

• Tracking sales opportunities and partnerships using a CRM
• Oversight of all MHFA Instructor Training contracts
• Primary contact on sales calls with prospective clients
• Relationship management of strategic and high-volume implementations
• Engage prospective clients in live meetings at periodic industry events
• Coordinates with Client Services, Client Success, Administration and Finance teams to address contract scope of work execution, terms and conditions, invoicing, and payment
• Special projects as assigned, including but not limited to new product testing and launch

Required Qualifications

• 4+ years of sales experience and/or customer service experience
• Sales and/or Account Management experience in health & safety, e-learning/higher education, professional credentialing, or similar field
• Bachelor’s Degree or equivalent experience in a related field

Knowledge Skills and Abilities

• Results-oriented with high attention to detail, ability to multi-task, and meet deadlines in a demanding, fast-paced environment
• Outstanding customer and interpersonal skills
• 1-2 years of project management experience is a plus, but not required
• Experience working with a CRM
• Exceptional organizational and time management skills
• High-level proficiency in Microsoft Office—MS Word, Excel, Access, and PowerPoint

National Council is an Equal Opportunity/Affirmative Action Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

National Council uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or visit www.dhs.gov/everify.