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Company | Honor |
Address | St Louis, MO, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-06-12 |
Posted at | 11 months ago |
Honor exists to expand the world’s capacity to care.
- Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
- Work with other team members to coordinate various aspects of a client’s care.
- Follow up with new clients to ensure satisfaction.
- Conduct client/Care Pro introductions with new clients & other clients, as applicable.
- Plan and execute a schedule that ensures each client has quality assurance visits & reassessments, as required.
- Work with clients and their families on the various issues that may arise to ensure they are getting resolutions to issues as well as receiving the services needed.
- Demonstrate open and effective communication with management, colleagues, Care management team, Care Pros, clients and family members.
- Support the business’ growth goals through a variety of methodologies including but not limited to: identifying potential referral sources, making marketing packets & dropping off gifts to referral sources.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- Follow up with potential clients and family members to “nurture” leads.
- Talk to & meet with leads (potential clients and family members) to assess clients’ needs and recommend solutions. (Expectation is to close 75% or more of qualified potential clients).
- Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Pros, and referral providers/care providers.
- Actively collaborate through detailed & ongoing communication with the Care management team to ensure services are properly set up & provided for new clients.
- Properly document quality assurance & reassessment visits in a timely manner.
- Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients.
- Availability to work evenings or weekends as required
- Ability to work independently, maintain confidentiality of information and meet deadlines
- One year experience in home care, health care or senior-related industry preferred
- Ability to organize and prioritize daily, monthly, quarterly and yearly work
- Excellent oral and written communication skills and the ability to listen effectively
- Ability to present a professional appearance and demeanor
- Must possess a valid driver’s license
- College degree preferred
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