Claims Administrator - Remote

Posted Date: Apr 18, 2023
Employment Type: Full Time
Pay Range
(Specific to NY,CA,CO,WA)
$31.05 - $37.95
Brinks Texas License #C00550
The Brink’s name is a promise to respect the trust we’ve earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.
Job Title
Claims Administrator - Remote

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries. Brink’s is a Global premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities. At Brink’s we believe that diverse teams drive success, and as such we foster an inclusive culture that values people with diverse backgrounds, ideas and perspectives. We build a sense of belonging so all employees feel respected, safe and valued, and we provide equal opportunity to participate and grow.
The Claims Administrator gathers internal systems and customer provided information to validate, support and service of the customers in completing the claims process across all the lines of business. The responsibility will include processing and research validation of all the claims received from various sources to be followed up till the resolution is completed in a timely and accurate manner.
The Claims Administrator investigates multiple internal systems and customer provided information to validate, support and assist customers in completing the claims process across all the lines of business. Responsibilities will include researching, validating, and processing claims received from multiple customers while maintaining a positive client experience through regular customer follow-up until the resolution is achieved in a timely and accurate manner.
Key Responsibilities

• Manage claims activities in Salesforce or other CRM tools both accurately and timely
• Manage customer interactions by serving the needs of our customers by resolving claim inquires within set timeframes and contractual SLAs
• Communicate effectively with customers and other business units to identify root cause, countermeasures and the accuracy of claim requests while following up to ensure timely resolution of cases
• Support managers in analyzing, planning, decision-making and problem-solving activities
• Work independently to resolve customer issues by providing feedback to management and business partners on opportunities for process enhancements
• Provides other administrative support as needed
• Assist with special projects when required
• Interact with customers and other Brink’s partners to effectively escalate and process claims within SLA agreements
• Investigate, obtain, and research relevant documentation to determine claim validity

Minimum Qualifications

• 2 years of experience in direct customer communication via email, phone and meetings
• High School Diploma or GED
• Intermediate Microsoft Office and Excel skills

Preferred Qualifications

• Armored carrier or transportation and logistics background
• 2 years of experience navigating a complex corporate environment
• Brink’s specific product line knowledge
• Financial Institution, ATM, and/or Smart Safe background
• Experience using Salesforce or similar CRM system of record

Professional Skills

• Excellent interpersonal/communication and presentation skills
• If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s U.S. We provide a competitive salary, medical, dental, vision and life insurance plans.
• Strong consultative, analytical, and independent problem-solving skills

About Brink’s
Brink’s is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we’re needed. We do it because we’re trusted and valued. We do it because it makes us proud. Brink’s Proud.
What’s Next?
Thank you for considering applying for a job at Brink’s U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.
Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.
Brink’s is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink’s is also committed to providing a drug free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.