Chief Operating Officer Jobs

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Job details

Come join the #1 AI powered Service provider for students, faculty, and staff in higher education

This Jobot Job is hosted by Michaela Finn

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Salary $225,000 - $300,000 per year

A Bit About Us

Come join the #1 AI powered Service provider for students, faculty, and staff in higher education.

Why join us?

Competitive Salary

Bonus

Equity

PTO

401k 4% match

Dental/Medical Benefits

Job Details

Job Details

We are seeking a seasoned and strategic Chief Operating Officer (COO) with a strong track record in the technology industry to join our dynamic team. The COO will play a critical role in strategic decision making and operations to enhance quality throughout the organization's portfolio of services. This is a tremendous opportunity for a COO to maximize and strengthen the internal capacity of a high-impact organization.

Responsibilities

• Oversee and manage all budgets, finance, and forecasting.
• Act as a liaison between the company and its suppliers and customers.
• Provide a strong day-to-day leadership presence for all staff, bridging operations and supporting an open-door policy among all staff.
• Train staff and encourage their professional development.
• Support worker communication with the management team.
• Identify and address problems and opportunities for the company.
• Develop and implement growth strategies.
• Collaborate with the board to set organizational goals and track progress.
• Foster a success-oriented, accountable environment within the company.
• Oversee the company's operational processes, and ensure a robust and efficient service delivery system.
• Develop and implement operational policies and a strategic plan.
• Lead the performance management process that measures and evaluates progress against goals for the organization.

Qualifications

• Extensive knowledge of the contact center domain.
• Skilled in organizational development, personnel management, budget and resource development, and strategic planning.
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.
• Strong decision-making skills and a results-driven approach.
• Excellent verbal and written communication skills.
• Ability to streamline and implement new structures that create speed, efficiency, and support rapidly shifting business demands.
• Demonstrated experience in financial planning and analysis with previous experience overseeing operations, information technology, and legal.
• A minimum of 5 years of senior operations leadership experience in the technology sector.
• Proven track record of effectively interfacing with staff and the ability to build and sustain a high-performance team.
• Excellent people skills, with an ability to partner with a dynamic leadership team.
• Experience in the higher education sector is a plus.
• Demonstrated experience with cloud-based SaaS platforms.
• Strong problem-solving abilities.

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