Job Title: Chief Administrative Officer
Position Location: Raleigh, NC (Hybrid Role) - Must reside within 2 hours of Raleigh NC.
- At this time we are not accepting resumes form non-affiliated Recruiters
Preface
Achieving our vision to be the most loved and respected financial partner and carrying out our mission to enable our members to bank better to live better, requires that we attract and retain top talent. A member of the Executive Leadership Team (ELT), the Chief Administrative Officer (CAO) is responsible for coordinating all strategic initiatives while ensuring leaders have visibility and input regarding projects. Synchronizes and enables the resources necessary to achieve goals and objectives while strengthening internal communications, developing leaders, and creating a sense of belonging for all internal and external members.
Your Impact
Your work will play a key role in achieving our vision of becoming "the most loved and respected financial partner" to our members, employees, and the community, and in accelerating the growth of our business.
Your work will position Coastal as the "trusted advisor" that members want and need to help them feel their financial relationship, privacy information, and transaction streams are secure. Your work will also ensure our practices are fair and accommodating to our members.
This individual is a growth driver and capability builder playing a leading role in creating and managing a plan to achieve sustainable, profitable growth while developing robust marketing capabilities through technology fluency, digital expertise, customer data and insights, and data analytics to help the organization thrive in the future.
Attracting and retaining top talent enables us to execute on our strategic plan. New strategies often require that we seek specialized knowledge and skill sets or bolster existing teams with additional talent. Competitive pay, benefits, incentives, and advancement opportunities help ensure we retain our valuable employees. As such, your team will position Coastal to further our strategies to help our members bank better to live better.
And a culture grown out of our values to be bold, heroic, accountable, welcome diversity, and share generously overflows onto our employees, members, and the communities we serve. Your team's focus on meaningful employee experience will provide our employees with the culture they need to thrive.
The Contributions You Can Anticipate Making
Implement communication and training as well as engagement opportunities designed to motivate employees by demonstrating how their work enables the Credit Union, either directly or indirectly, to positively impact the lives of our members and the communities we serve.
Serving as a member of the Executive Leadership Team (ELT), setting mission, vision, values, policy, and strategy for the company, and influencing industry policy and strategy.
Building a network of collaborative partners that provide expert services to fill gaps.
Building, leading, and managing a team that includes assigned employees, contractors, business partners (vendors) and cross functional teams to achieve targeted business results and outcomes.
Leading and serving on internal committees and Boards and on industry Boards and committees as assigned and/or approved by the CEO.
Act as Coastal's brand steward and develop its strategic direction. Ensure brand consistency in message and visual identity. Ensure the use of consistent messaging and themes to reinforce the brand value and its reflection in initiatives and the members we serve. Provide direction and guidance to the marketing team.
Identify, develop, and maintain key ongoing programs including mentoring, hi-potential development, manager development, and other initiatives designed to develop leadership talent.
Evaluates and advises executive leadership how current/pending strategies and initiatives may impact employee recruitment, motivation, development, and retention.
Establishes and maintains a communication standard that is consistent and effective for all employees. Ensures team members receive timely and relevant information about credit union performance, accomplishments, initiatives, changes, and opportunities to serve.
Develops and directs programs intended to create a sense of pride and belonging so all employees feel appreciated, encouraged, challenged, and supported as they develop and contribute to Coastal's success.
To be successful in this role, you are expected to:
Incorporate competitive analyses, member and consumer preferences and expectations, expert insights, and Coastal's business strategies into compelling near-term roadmaps and longer-term plans for the Employee Experience and Member Experience Divisions.
Architect and manage complex service delivery frameworks and capabilities and solve problems with a time span of two to five years. In consultation with the ELT, determine project priorities from a complex set of priorities.
Design and implement a framework of metrics and key performance indicators that measure the success of the Employee Experience and Member Experience functions and provide key goals for employees in the division.
Develop a highly skilled and experienced team who can execute on your ideas and initiatives and work collaboratively with leaders across the organization to execute.
Be flexible, nimble and adapt to a rapidly changing operating environment.
Persuasively communicate, influence, and motivate others, build rapport, and create a highly collaborative culture in your division.
Capabilities
- Technology skills (business and personal)
- Executive-level presentations
- Continual Learning
- Exceptional interpersonal communications
- Domestic travel
- Planning, design and organizing
- Financial acumen
Interested? Here's what we need to see on your resume:
Experience
- Five years of strategy design and execution experience
- Experience in selecting and developing business partnerships with other companies
- Five years of experience in leading and driving company-wide human resources, communication, training, or marketing initiatives
- Ten years of people management experience
- Five years of executive level leadership and management experience
- Experience in banking, payments, and financial services
Education
- 5+ years of executive level Marketing, Branding, and Business growth experience or Human Resources and Training experience
- Bachelors' degree in Marketing, Human Resources or a related field or ten years' related work experience
For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.
Deadline for Application: All resumes must be received on or before 8/28/2023
Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at 919-800-4775 or
[email protected]. Request for reasonable accommodation will be considered on a case by case basis.
"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."
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Equal Opportunity/Affirmative Action Employer
Minority/Female/Disability/Veterans
