Center Administrator (Orlando- Grant St32822)

The Center Administrator plans, implements, and oversees the daily medical center operations ensuring compliance of company and regulatory agencies' established guidelines.

Essential Duties And Responsibilities

• Responsible for the review and approval of payroll for respective employees.
• Responsible for orientation, training, and counseling of employees when appropriate.
• Conducts employee annual performance evaluations.
• Addresses patient concerns for resolution.
• Ensures daily cash reconciliation.
• Develops Center's yearly budget in conjunction with the VP of Operations.
• Responsible for all the supervision of the medical center staff.
• Ensures center policies and procedures are followed as per established guidelines
• Ensures productivity levels are sustained as established in guidelines.
• Responsible for monitoring center metrics.
• Completes required monthly departmental reports and submits to VP of Operations as requested.
• Accountable for membership growth and retention.
• Ensures all areas of the center are clean and organized.
• Performs duties of absent employees when situation so demands.
• Contacts new patients monthly to welcome to them to the center, make a first-time appointment and provide a meet and greet of staff and physicians; provides VP of Operations with report of scheduled appointments.
• Ensures referrals, MRA, dispensary, and other processes are functioning as per established guidelines.
• Other duties as needed and/or assigned.
• Works together with the marketing department in the planning and coordination of marketing events.
• Responsible for the oversight of all provider’s working schedules.
• Participates and ensures resolution of issues raised by center staff.
• Maintains control of office and medical supplies as per established guidelines.
• Ensures patient flow is maintained throughout all areas of the center.
• Responsible for appropriate staffing for center.
• Participates in the planning and development of activities within the medical center.
• Ensures compliance with the external regulatory agencies.
• Follows HEDIS guidelines, making sure patients are scheduled for medical gaps in accordance with medical condition.
• Attends regularly scheduled meetings as required.
• Oversees maintenance and repair of medical and office equipment.
• Contacts disenrolled patients monthly to determine patient dissatisfaction and provides reason for disenrollment report to VP of Operations.

Experience And Required Skills

• Bachelor’s degree strongly preferred.
• Minimum of 2 years’ experience in health care administration, management, or related field preferred.
• Can demonstrate a thorough understanding of the healthcare system to include finance, insurance, organizational policy and risk management.
• Ability to listen, write and effectively present information to upper management.
• Bilingual English/Spanish required.
• Ability to encourage employees and other individuals to align their priorities with the organization's aspirations.
• Required to have a command of the English and Spanish language and be proficient with grammar, spelling and verbal skills to communicate with patients, providers, and staff in written and oral communication.
• Demonstrated professionalism as it relates to modeling an accountable and ethical demeanor within the workforce.
• High School Diploma or equivalent required.
• Knowledge of the business end of healthcare administration and apply knowledge in managing the various areas of operation relative to organizational performance.
• Ability to encourage lifelong learning, by procuring knowledge and information of a rapidly changing field in promoting professional development among team members.
• Ability to understand the organizational climate and use strategies for goal orientation and facilitating necessary change.
• Minimum of 3 years’ experience in a managerial role preferred.
• Professional demeanor, character, and recognizes the personal needs and priorities of staff in finding creative approaches for fostering teamwork.

WORKING ENVIRONMENT AND PHYSICAL DEMANDS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

IMC Health provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, disability status, genetics, citizenship status, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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