Event Captain Jobs

Who We Are

Level99 is a first-of-its-kind entertainment experience, which opened its proof-of-concept venue in Natick MA in June 2021. A massive World of Challenges, over 48,000 square feet in size, Level99 offers a physical open-world game environment where groups of 2-6 guests choose from over 40 rooms, each containing a unique physical or mental team challenge. Coupled with craft drinks and food in the Night Shift Beer Hall and an authentic brewery dining experience in the Night Shift Tap Room & Kitchen, Level99 is an exciting new entertainment experience designed for young adults. More information is available at http://www.level99.com.

A young, entrepreneurial company, Level99 has immediate plans to triple in size, opening four new locations in the next 24 months. We are venture backed with 8-figure financing and have an amazing team that has worked on such successful entertainment projects as 5 Wits, Boda Borg, Escape Rooms, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment and experience a true growth company, where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people.

The Events Captain is responsible for ensuring that all private event groups are extremely satisfied throughout their party, constantly exceeding guest expectations by proactively anticipating their needs, beginning with the setup process prior to the event, and continuing through both their dining & gameplay experiences. Reporting to the Event Operations Manager (EOM), this role will help bridge the gap between our Corporate Team & Service Staff while being the direct point of contact for all smaller groups in addition to aiding the EOM with all large event functions.

Essential Duties And Responsibilities

• Submit Event Recaps to Events Management.
• Oversee service of food and beverage, and communicates changes proactively to the staff.
• Other duties may be assigned
• Must be comfortable with learning and utilizing a variety of Event software including Tripleseat, SmartWaiver, Toast, and proprietary software - previous experience is a plus!
• Delivers gameplay briefings & assists guests with the check-in system prior to gameplay.
• Creates a personal connection onsite with the event contact while ensuring that all of their guest needs are exceeded.
• Gathering all essential event and staffing information prior to event start.
• Ability to work varying shifts, weekends and holidays, as well as extended workdays to support business needs.
• Communicates with managers, chefs, and service staff about event/catering timing and any special requests.
• Maintain a sharp and professional personal appearance with all work attire clean, pressed and in good repair at all times. Hair must be neatly restrained. Non-slip shoes are required.
• Must be TIPS certified, or able to become certified within 14 days of employment.
• Ensures the ending of the event is a pleasant experience.
• Ensures guests leave eager to return always extending a friendly farewell.
• Maintains and clean and organized work area.
• Overseeing the setup of all tables/areas and supplies, including buffet items, A/V equipment, outside decorations etc.

MUST-HAVE SKILLS

• Level99 is a 48,000 square foot entertainment complex where you will have to walk, bend and stand for periods of time, and may be asked to occasionally lift objects (35lbs max). The noise level fluctuates, but can be very loud during the weekends and peak traffic times.
• Must be detail-oriented and have the ability to multitask. Event Captains must have the ability to work well in a team environment as they are the bridge between our restaurant and entertainment verticals - as such they must be able to work with all levels of management & other team members in addition to becoming an expert in both areas
• The Event Captain must meet and exceed customer expectations, provide the highest quality of services to guests and vendors, and be able to communicate effectively verbally with customers, co-workers and supervisors.
• Two to three years related experience; or equivalent combination of education and experience

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time