Casino Host Jobs

Description
Casino Host Edgewater (Laughlin, NV) Description
General Summary
The Casino Hosts are responsible for all new players’ card enrollments on the casino floor and casino pit areas. Strong knowledge needed on evaluating all levels of guest play to determine if comps can be used. Casino Hosts must be able to change focus quickly, handle multiple situations and/or tasks at any one time. Having excellent communication skills is a must. Prefer at least one year of experience as a Casino Host, but will consider casino workers that have worked in a casino environment position that handles customer complaint/issues and had the authority to resolve customer complaints and/or issues.
Essential Duties And Responsibilities

• Able to use and handle a multi-phone line system.
• Ability to approach guests on a one-on-one basis.
• Provide assistance to all external and internal guests on a professional level at all times.
• Comprehend and follow written and/or verbal instructions.
• Have knowledge of company and departmental policies and procedures in order to provide consistent and accurate information to guests and other employees/departments.
• Work under pressure with minimal errors and meet deadlines.
• Knowledge working with LMS and CMS when evaluating guests play and able to make sound comping decisions.
• Able to stand and walk for eight hours a day.
• Perform any other duties as assigned by management.
• Ability to access and input information using a moderately complex computer system.
• Maintain assigned shift/job requirements in conformance with company standards.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Deal with a number of problems requiring initiative and good judgments.
• Knowledge on how to book a reservation in LMS.
• Knowledge on how to use Microsoft Excel and Word and be able to create an Excel spreadsheet.
• Provide outstanding guest service to all internal and external guests
• Work with minimum supervision and complete projects in a timely manner.
• Achieving the department required number of new player sign ups each month.
• Able to be flexible on hours worked and days off and able to work nine or more hours per day with one day off per week.

Requirements
Job Specifications – Qualifications

• Must possess a gaming card.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Must be at least 21 years of age.
• Any combination of education, training or experience that provides the required knowledge, skills and abilities.
• Verify right to work in the United States
• Provide instruction and/or guidance for guest and /or fellow team members when requested.
• Able to use LMS, CMS, Word, Excel.
• Must possess excellent GREATER Guest Service skills.
• Ability to listen effectively, speak, read and write English clearly.
• Able to stand and/or walk 100% of the time.
• Obtain and maintain all work cards as required by the company
• Ability to comprehend and follow written and/or verbal instructions.

Job Specifications – Qualifications (continued)

• Neat, clean and professional appearance at all times.
• Must be able to obtain and maintain all cards required by the company.
• No excessive hair, make-up or jewelry permitted.
• Must be able to verify right to work in the U.S.
• Able to use multi-line phone system.
• Able to meet company and/or department deadlines.

Working Conditions – Physical Requirements

• Typically on the phone 50% of the time.
• Typically stand and/or walk 100% of the time.
• Providing service to guests who may be smoking and/or drinking alcohol.
• Ability to lift 30 lbs.
• Varied shifts determined by duties and business levels.
• Temperature changes associated with working outdoors.
• Moderate loud noise levels.
• Other conditions associated with a casino environment.

Required Work Cards

• Health
• TAM
• Gaming

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Job duties to be performed with or without reasonable accommodations